Extremely long wait time and poor customer service.
Made the order of two simple clothing items 4 weeks ago. They were for a wedding, paid express shipping, too. Customer service doesn't respond after many attempts. The tracking page still shows the items as being prepared for shipping. If you want to wait ages for your items, you might get them. I don't even know since they haven't even been shipped after 4 weeks and customer service doesn't respond for an update or a refund.