Stay clear
I would strongly advise people to stay clear of JJ’s House based on my experience. I initially ordered dresses, but unfortunately had to return two of them—one due to a faulty zip and the other because I needed a different size. At first, everything seemed to be handled smoothly. However, when the replacement dresses arrived, one of them had a large stain across the skirt, making it completely unsuitable to wear. I contacted customer service again and was informed that I would receive a refund, which I was happy with. Unfortunately, I later received an email advising that I would only be receiving a partial refund, despite the dress arriving damaged through no fault of my own. I repeatedly contacted customer service to explain the situation and stressed that my wedding was fast approaching, but my emails were ignored. As a result, I was left out of pocket and had no choice but to purchase another dress at my own expense to ensure my bridesmaid had something to wear for my wedding. The quality control, customer service, and after-sales support have been extremely disappointing. This experience has caused unnecessary stress during what should have been an exciting time, and I would not recommend purchasing from JJ’s House.