Cosmetic damage on Xiaomi 5 pro scooter and difficult to contact customer service
I ordered a Xiaomi 5 pro scooter directly from Xiaomi UK store on Monday 13th July, and it arrived Wednesday 19th of July. When I opened it, the escooter was full of cosmetic damage, from one deep scratch to the frame of the scooter alongside other scratches where the label that has the scooter's information on the frame, to marks on the handle, to green/grey paint marks on the stem of the scooter. I really believe that I was sent a used unit instead of brand new one, or that they have really horrible quality control. This is my first time buying a Xiaomi product having previously being interested in buying one of their phones. This is worst first impression I had with a company. I emailed their support, having to google their actual email (I found it through their official twitter/X profile because why would you list it on your website like every other company on earth and make your customer's life easier!) as the form that they have on their website when you click "email support" wouldn't let me submit the form and it is really horrible. For example, when you have the chose the product you are referencing you have to go through over at a hundred different products to find your specific one, and when you type in the name of your product the search feature doesn't work. I had to refresh the form several times before giving up in frustration as I had to scroll through the all the products that Xiaomi made to find my one, and googling their email address. It is almost like they make it as difficult as possible to contact them so you just give up!! Xiaomi if you are reading this, this is my Order ID #5260714264260306 I will update this review if I have any response from them.