Searching for a dress for my daughter's…
Searching for a dress for my daughter's wedding, I have looked at 100 online sites. I have ordered many and as everyone knows, ordering ONLINE without the ability to try on leaves middle age women usually returning! I have never been unable to return and receive a full refund. I found 2 dresses on Baltic Born and placed an order. I was charged $5.39 for "free return + packaging" I honestly didn't know they DO NOT ISSUE A REFUND. THEY ONLY ISSUE A STORE CREDIT. After my purchase, immediately a pop up appeared showing me a discounted dress for $51.35 I thought I was going to view the dress and apparently I purchased that one as well. Immediatly I tried to contact customer service, which you can't. IT IS ONLY AN EMAIL. I emailed immediatley knowing my order has not yet even gone into production. Being the owner of an etsy shop I know customers have a change of mind, need to cancel, add on etc. Well, you can't here on their site. The dresses may be beautiful, however unless you are the body like my 23 year old daughter getting married who can order online and it fits perfectly, consider the return policy. There is NOT one. You will be stuck with the dress which may come with a $25.00 restocking fee, and ONLY a store credit. I will never shop with them again. That is way to strict of a policy for online shopping. It is not worth it IMO. I will now wait and see if they would at least honor my request to cancel the 3rd dress that I did not intend to purchase.