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Tim Jones

United States

1 Reviews
7 Reads
0 Useful

1 review

Tala

Quality Control Issues + Great Customer Service!

5/16/24 UPDATE: Customer service reached out and provided me with a matching bulb and some additional information on the changes that had been made. I was very pleased by the service received and have adjust my rating accordingly. Thank you, tala! ***ORIGINAL REVIEW BELOW*** I ordered this to replace a previous Oval bulb that had been broken. It's clear that the supplier has changed as this bulb has a completely different hue than the previous one (I still have another one, they are for my bedside lamps), and when turning on the old ones, they have a soft fade in, but the new on just snaps on immediately. As well, the packaging that it arrived in is of lesser quality. I don't really care about the packaging or the light snapping on, I'm just mentioning these differences to illustrate why I believe tala is using a different supplier. The fact that the hue doesn't match is really the issue here, as now I have two different colored lights on either side of my bed, something that is unacceptable for a bulb that costs this much money.

2024-05-06Verified