Fast delivery
Fast delivery, very well packed. Excellent quality items.
Yves Lahaise
Canada
2★ Reviews
3👁 Reads
0👍 Useful
2 reviews
Awfull support experience
Awfull support experience I Purchased an Artisan 3 in 1 printer in September 2023. Delivery as quick and without damage. I have not had time to put together before last month (April) Everything went well; assembly, testing 3Dprint, CNC Tests. Now the hard Part: Enclosure is a big project... Assembly went reasonnably well. It is a big project... Once this was done, I was eager to test & use the laser tool for I had a specific job to perform that needed such a tool. Unfortunately at the very start I encountered an error message: "Enclosure not Detected" error 14-13... This situation means that the laser cannot be used at all. No work-around laser will not work without the protection from the enclosure. Got to contact support. Have received some of suspected parts (how they determined what was necessary fix I don't know. However, I can tell it didn't fix the problem. Back to square one. Could not report the problem any further. Communication breakdown with support: the eMails I received wanted to be replyed: "Please reply above this line" is inoperant... So the alternate solution is to reply at the bottom thus the reply goes Unbeknownst, if not blindly rejected. To the point of further receiving an automessage stating: since no followup, the case is now closed. GOOD BY! Next support ticket requested seems to have fallen into a crack: not a reply from support. In desperation, called and left message twice to whom have sold me: Tom's Hardware From New York. They don't return calls. Pretty pityfull. The product is of High quality but support sucks. I am still hoping to be rescued. Otherwise I will have to do without the laser which if I had known would have done without in the first place at a lesser price. Lessons learned: it's not the price you pay for an item but the people that supports it that make it a pleasant experience... Y. Lahaise Follow-up As of May 22nd 2024 WOW ! Thanks to Trustpilot, communications with Snapmaker as resumed. I was sent another PCB (other than the preious one, as there are two Enclosure PCB'S ). Hurried to install and: Tada ! Drum Roll... This really saved the day. Enclosure now detected and laser, enclosure lighting up and running as expected. If would suggest Snapmaker to survey and review their "Zendesk" software as an improvement to communications with customers. As a conclusion: I now upgrade a strong four star rating and will certainly keep an eye open for future new products of their brand. Don't be shy of purchasing this product. It's an amazing machine. Special thanks to Trustpilot: your implication has yielded the best results in restoring my confidence towards Snapmaker products. I and they owe you one. Regards, Yves Lahaise