Very Disappointed
Very very disappointed. I made my order for a necklace on 07/12/25 and paid extra for faster delivery. Since then I’ve been in touch with customer service a number of times and got generic apologies saying it will be there in a few days. They’ve offered vouchers and discounts but not resolved the problem. I was meant to get my delivery within 1 week of the order and it is now 31/12/25. With no idea as to where the item is. On 29/12/25 they gave me a link to Passport Global their tracking service I got in contact with them and they have said they have not received the item from the merchant and I would need to speak to them. It seems I have been lied to or the chain of communication within the company has failed. It’s now coming close to a month since my order and no idea where it is. I want a refund and just an explanation as to how an order is so badly handled a really poor experience probably one of the worst.