Customer service a waste of time…
The company appears to be operating out of the US and hats that are made in South America. However, the hats appear to be made in China. I ordered a Laveno Panama hat, one that could be rolled up for travelling, the hat I received is far from what was advertised and definitely not worth what I paid. It was a cheap hat that I could have got at my local market for a few euros. It was made of three pieces, the rim, sides and top, which were stitched together. This made it impossible to roll effectively. Certainly not a Panama. When I complained that they had sent the incorrect hat they offered me a few dollar to keep the unwanted hat. Despite more emails they seem to ignore the fact that it was their error and that I should pay for the return postage as they have, and I quote from their reply, "because the company also needs certain costs to produce the products and transportation costs" Since the hats come from China, it's almost impossible to return or exchange so after many emails and haggling I reluctantly gave up and accepted a 50% refund.