United States
Shannon in Customer Service did a great job in fixing my problem with the Cosmo Pro. Always quick to respond and find the answer. Finally had the unit replaced. Sales tactics are deceptive and unethical however. It is a good product if severely overpriced.
I am glad so many people had positive experiences. They had me write a review early on so I have a five star review on my Cosmo Pro also. They are very good at promises but in my case not so much on keeping said promise. Started with a cruise including stop in Mexico. Was unfortunately dragged into the store there. So many promises on what this could do! Unfortunately that has not been to case as far as fading sun spots and helping with pain (my main focus). This unit is tens of thousands of dollars - which I cannot and could not afford as was stated often. The salesman then had my phone to "help" me find the money. I am still paying credit card after taking my savings. I slept in the airport because every card was overdrawn. (Well sleep is overstating). Then over $4000 was added in taxes. Surprise! But I was told I would get that back from Mexico. Of course because of the way it was put through that did not happen. And add the icing on this cake - the mister has never worked. Worked with customer service and someone above the salesmen but I could not physically move it to the UPS. I was promised replacement at one point but that didn't happen. Now no one answers me or returns calls/emails/texts. So do yourself a favor and don't get drug into one of these sales places. Run! This has been going on for months.