I am very disappointed with Living…
I am very disappointed with Living Spaces’ warranty service. The back of my sofa became unstable and no longer stays upright due to what appears to be a product defect. When I contacted customer service, I was told that because the issue was not reported within 60 days of issue, it would not be covered under warranty. A defect in the structural integrity of a sofa should not be dismissed simply because it wasn’t discovered or reported within an arbitrary time frame. Customers purchase furniture expecting it to last longer than a few months and rely on the warranty to cover genuine manufacturing issues. The customer service team was polite, but the warranty policy feels unfair and does not provide the level of support I expected. I would encourage potential buyers to carefully review the warranty terms before making a purchase.