Complaint on bookings
I am writing to formally complain about an issue I encountered with my recent purchase from Optiontown. Below are the details of my complaint: Name: Gnanadhas Booking Reference: Booking reference : SKIXXZ Booking date on 4th May. Travel date for 1 passenger on 3rd June. Booking reference : MCQBXE Booking date on 19th May. Travel date for 2 passengers on 29/06 I have attempted to resolve this issue through your customer service channels but have not received a satisfactory response. First of all almost 3 months 90% of dates are black out so booking is difficult thru option town but incurring more money on extension as we couldn’t complete the bookings within the stipulated timeframe. I am requesting to confirm my above bookings urgently. This purchased tickets are invalid it seems this is still not available in the my manage bookings. Travel date is nearer whereas booking is still not confirmed by Optiontown. Please contact me at your earliest convenience to discuss this matter further. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, Gnanadhas 00968 95612168