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Roxana Stafie

Germany

1 Reviews
1 Reads
0 Useful

1 review

FIRM ABS

Worst experience

Since all sites now, even when shipping from other continents, are offering a fast delivery and easy return, I trusted it will be the same here but no.. I've ordered 2 pair of leggings 2 weeks before I had to leave on vacation, because I needed them for my travel. Since a few days had past and I did not get a notification that they were sent, I knew I had to cancel the order since they will arrive while I am traveling. I canceled the order but only got an answer 4 days later saying "good news, the item has been shipped". It was then left at my front door without my consent for 2 weeks while I was gone. Since I was already back from the travel and the leggings where no longer needed, I wanted to send them back. Now I was told I must pay myself to send the package back, using tracking number option, which from Germany to China is 45€!! I was offered to keep the items and get a partial refund but I don't want to keep them since the leggings also don't look good on me. The shape and the way the pakets are placed are a bit weird. They look much better in the advertising. Now the costumer service doesn't even answer my emails so at this point I really feel I was spammed.

2024-05-25