Flightmojo's Lack of Transparency with Group Bookings
I recently booked a flight from Hyderabad to Delhi through Flightmojo. After I paid the full amount, they sent me a PDF indicating that the ticket was "Ticketed" and not "Confirmed". This caused me to panic, so I contacted their customer care. They explained that I had booked a ticket through a group fare and assured me that they would update my name 12 hours before the flight. In reality, they updated it 48 hours before the flight. They also mentioned that in their company language, "Ticketed" means "Confirmed". My concern is simple: if they are making a group booking, they should ask for confirmation before proceeding. Their senior executive claimed that they had shown a popup, but it didn't appear on my screen. Despite this, the customer care is good and everything else is fine. The only issue is that they should mention that they are booking into a group fare.