No Refunds Allowed
I had ordered the Taurine once and didnt exactly like the product. It has an odd smell. I kept it because I had opened a container to try (note: you cannot send back any product you have opened so if your cats don't like it, you are stuck). Out of the blue, I received a duplicate of my first order that I didn't buy. They had sent the order using the credit card I used without my authorization. I emailed almost the entire month of July with someone named Anna and then Cleo. They acknowledged it was a mistake but said their "system" wasn't set up to return my money. So I did they only thing I could..contacted the card company. My money was put back on my card today. Oh, BTW, they actually charged my card DOUBLE what the price was. So the moral is, dont order from them. They have bad business practices and I don't do business like that.