Horrible experience
Booking the freight from China to U.S. was easy enough, but everything fell apart soon after. The customs broker they use (Clearit) could not get the POA due to zero access to a live human being. We had Clearit login problems which lasted more than 10 days. No humans available to resolve. After we missed the original air freight schedule due to Clearit problems, the shipper (Shun) sent me a bill for additional 50%. Instead of 10 days and $3,100, it took 26 days and $4,600. No help from Freightos during this ordeal. They just skim off the top and drop you.