Disappointed with the recent lack of customer support
Update – August 25, 2026: Following Termly’s public response below, I sent two additional emails—one from Gmail and another from our official company email address. However, as of now, I still have not received any reply or acknowledgement from their support team. We have been using Termly for our website compliance, but recently we noticed a critical issue: our consent banner unexpectedly stopped displaying. Understanding the urgency of compliance, I reached out to their team via live chat and also sent messages directly to their support email starting on August 19th. Unfortunately, despite multiple attempts over the past few days, I have not received any response or acknowledgment. While the product itself worked fine initially, this current lack of after-sales support is quite concerning. I hope they can improve their customer service soon, but for now, I would advise potential buyers to take this into consideration before making a purchase. It is quite confusing to see them actively responding to reviews here on Trustpilot while completely ignoring their own direct support email. I really don't understand why that is the case.