Termly

Hi Chris,  Thank you for sharing your feedback.  We’re sorry to hear about the issue with your consent banner and, more importantly, that you haven’t received a response from our support team. Our chat support team is available Monday–Friday, 9 AM–6 PM EST, and we’d like the opportunity to look into what happened with your previous contacts and help resolve the banner issue as quickly as possible. Please email [email protected] (mailto:[email protected]) with the subject line “Trustpilot” so we can identify your case and have the appropriate team follow up with you directly. We understand your frustration, and we appreciate you bringing this to our attention. We hope to get this resolved for you promptly. Best Regards, Shravan,  The Termly Team.

Hi there! Thank you so much for the wonderful feedback! We’re delighted to hear that Mark was able to guide you through the updates, answer your questions, and make the process feel much less stressful. We’ll be sure to share your kind words with him. We’re especially glad you enjoyed having a real person to chat with. We’re always happy to help! Best Regards,  Shravan,  The Termly Team.

Hi Alexander,  Thank you so much for the wonderful feedback!  We’re delighted to hear that Termly’s Terms of Service has been such a valuable resource for your business and that it has made a great impression during your due diligence with investors, partners, and advisors. It’s also fantastic to hear that our support team has been there when you needed us. We truly appreciate your trust and recommendation! Please get in touch with our support if you need any help. Best Regards,  Shravan, The Termly Team.

Hi Maxamed,  Thank you for the 5-star review!  We really appreciate you taking the time to share your feedback.  We're glad you had a great experience with us, and we hope we can continue to support you whenever you need us! Best Regards, Shravan, The Termly Team

Hi there,  Thank you for your review.  We are sorry to hear about your experience and would really like to look into what happened. Can you please send us an email to [email protected] with the subject line: Trustpilot.  Thank you and looking forward to fix what went wrong.  Kind regards,  Shravan,  The Termly Team.

Hi Clem,  Thank you for your review.  We’re sorry to hear about your experience. We understand how frustrating it is to request a cancellation, see a payment taken afterward, and then feel like your attempts to reach us have gone unanswered. This is certainly not the level of service we aim to provide. We’d appreciate the opportunity to look into what happened and make things right. Please reach out to our support team with your account details and reference this review so we can investigate the cancellation and payment issue directly. You can email us at [email protected].  Thank you for bringing this to our attention. Kind Regards,  Shravan, The Termly Team.

Hi there,  Thank you so much for taking the time to share such thoughtful feedback!  We’re delighted to hear that Rogelyn was able to help resolve your cookie banner and embedded map issue and provide a clear explanation and practical solution. We’ll be sure to pass your kind words on to Rogelyn. We’re very proud of the patience, care, and technical expertise our support team brings to every conversation. It’s fantastic to know you had such a positive experience with Termly.  Thank you for choosing us!  Kind regards,  Shravan, The Termly Team.

Hi Rajat, Thanks for the detailed feedback. To clarify one thing: the Free plan's scope, one policy, HTML-embeddable output, is listed on our pricing page, so nothing about what's included was hidden. That said, I hear the real issue: knowing a feature exists and knowing whether it'll actually fit your specific setup (a Markdown-based site, in your case) are two different things, and that's not something a feature list communicates well on its own. That's a fair gap for us to close, regardless of what's disclosed pricing-wise. I'd like to help directly, reach out to me at [email protected] and I'll see what we can do to get you a version of your policy that actually works for your site. Regards, Raouia Termly Support

Hi Brian,  Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be to continue receiving payment reminder emails after deciding not to renew your subscription. Our payment reminder emails are typically sent automatically when a subscription is still active and an upcoming renewal payment cannot be processed. Once a subscription has been successfully canceled, these reminders should no longer be sent. We'd like the opportunity to review what happened in your case and make sure everything has been handled correctly. Since we can't access account details through Trustpilot, please reach out to our support team and include the email address associated with your Termly account. We'll be happy to investigate this for you and ensure your subscription status is correct. Please email us at [email protected].  We appreciate your feedback, as it helps us improve both our service and our communication.

Hi Rebecca,  Thank you for taking the time to share your experience.  We're very sorry to hear about the frustration you've encountered while trying to reach our support team. This is not the level of service we aim to provide, and we understand how frustrating it can be when you're trying to resolve an issue involving your account and billing. We'd like the opportunity to investigate what happened, including your cancellation request and the email address associated with your account. We have already made sure that your ticket has received a response.  We appreciate your feedback, as it helps us improve both our support processes and the experience we provide to our customers. We hope to have the opportunity to make this right.

Hi Rob,  Thank you for sharing your feedback. I'm sorry to hear that your experience with our support team left you feeling rushed and unsupported. Providing attentive and helpful customer service is something we take seriously, so it's disappointing to learn that we did not meet your expectations. We understand how frustrating it can be when you feel that your concerns are not being given the time and attention they deserve. Your feedback has been shared with our team as we continuously work to improve the quality of our support and the experience we provide to our customers. Thank you for taking the time to bring this to our attention. Best Regards,  Shravan,  The Termly Team.

Hi Audrey,  Thank you for taking the time to share your feedback. I'm sorry to hear about the frustration you experienced while trying to get assistance from our team. We understand how important it is to receive timely and efficient support, especially when you need help resolving an issue. I can see that the back-and-forth communication and delays in the conversation made the experience more difficult than it should have been, and I sincerely apologize for that. While I'm glad that we were ultimately able to resolve the issue via our ticketing system, I completely understand that the time and effort required to reach that resolution fell short of your expectations. Feedback like yours is valuable and helps us identify areas where we can improve both our responsiveness and overall support experience. Thank you again for bringing this to our attention. We appreciate your patience throughout the process and the opportunity to make things right. If you need assistance in the future, please don't hesitate to reach out. We'll be here to help. Kind regards, Shravan, The Termly Team

Hi, Thank you for sharing your feedback. We’re sorry to hear that your experience with Termly was frustrating. Termly does offer free policy generation options, but some features and services are part of our paid subscription plans. Users should always have visibility into what is included for free versus what requires an upgrade, so we understand your concern if this was not clear during your experience. As an organisation that value its customers, we do offer free trials to the customers. At the same time, you can use the cookie policy and one policy of your choice at absolutely no cost.  We appreciate you taking the time to share this feedback, as it helps us improve both our product experience and communication. If you’d like, you can also reach out to our support team directly so we can review your case and clarify any billing or subscription concerns. Best regards, Shravan The Termly Team.

Hi Edward,  Thank you for your feedback. We understand how important customization can be. The wording of the cookie consent banner is intentionally fixed and cannot be modified. This is to ensure it remains compliant with privacy regulations and legal standards across different regions. Allowing changes to the verbiage could risk making the banner non-compliant, which we want to avoid for the protection of both you and your visitors. That said, we appreciate your perspective and will continue to share this kind of feedback with our product team as we look for ways to improve flexibility while maintaining compliance. Best Regards,  Shravan,  The Termly Team

Hi Luka,  Such a simple statement, but it says a lot, Thank you! We’re glad to hear you’re finding the tool useful. If there’s ever anything we can do to make your experience even better, feel free to reach out. Best Regards,  Shravan,  The Termly Team

Hi Chaim,  Thank you for your kind words! We’re glad to hear that you found our support team quick and professional. Providing efficient and helpful assistance is something we always strive for. If you ever need anything else, we’re here to help! Best Regards,  Shravan, The Termly Team.

Hi Aleksander,  Thank you so much for your kind words and for taking the time to share your experience! We’re really glad to hear that you’re enjoying the product, and it’s even better to know that our support team could step in and help when you needed it. Situations like yours are exactly where we aim to make things as smooth and stress-free as possible. A special thank you for the shout-out to Niño. We’ll be sure to pass along your feedback. He’ll be delighted to know his support made a difference. We truly appreciate your trust, and we’ll be here whenever you’re ready to start your next project! Best Regards,  Shravan, The Termly Team

Hi Andrew,  Thank you for taking the time to share your experience! We’re really glad to hear that Mark was quick to respond and able to provide helpful advice. We’ll be sure to pass along your kind words to him. It will mean a lot. If you ever need assistance again, we’re always here to help. Best Regards, Shravan,  The Termly Team

Hi Genevia,  Thank you for your honest feedback We really appreciate you taking the time to share your experience. We’re sorry to hear that it took longer than expected and required multiple interactions before reaching a resolution. That’s definitely not the experience we aim to provide, and we understand how important timely support is, especially when it impacts your client. That said, we’re glad to hear that the final solution worked well and that your client is happy with the outcome. That’s ultimately what matters most. Your feedback helps us improve, and we’ll be using it to work on providing faster and more consistent resolutions moving forward. If you ever need assistance again, we’ll do our best to make it a smoother experience from the start. Best regards,  Shravan, The Termly Team