Xcotton

Owen is the BEST…

Owen was the best person who has ever attended me, he was super nice and I think that it’s the first time that someone has ever resolved an issue I had the quickest and most efficient way possible. Thank you Owen

Great tracking and delivery .

Great tracking and delivery. I have yet to try my purchase but everything arrived intacted no damage everything looks as it should. Just be patient these deliveries are coming from overseas through customs . I had a question about the location of my delivery and customer service answered me the same day. Thank you for the great service.

My issue was resolved quickly and…

My issue was resolved quickly and efficiently.

Good service

Cora handled my refund perfectly and…

Cora handled my refund perfectly and timely.

Quick and courteous

I typically don't opt in for shipping insurance, but got it when I bought a new e-bike. Unfortunately, my package was stolen from my mailroom the day it was delivered. Seven followed up with me immediately when i filed my claim and everything was resolved within a couple of days of the theft. I will definitely be using xcotton in the future.

Great customer service

Owen was very professional and understanding when helping me with my claim. You are very much appreciated, Owen.

You guys got right back to me within…

You guys got right back to me within hours and helped fix my issue within 24hours thank you so much!

Cora was very responsive and helpful

Cora was very responsive and helpful. She helped me solve my issue in a very timely and efficient manner, very pleased with the service.

The ease of the process.

The ease of the process so far has been great. They didn't try to argue or dispute the claim or find a way to not be responsible. Quick response time after I submitted the ticket. Owen was courteous and quick with a solution.

I am extremely pleased with the service…

I am extremely pleased with the service I received. My son's scooter broke within 3 weeks, and I was given a full refund. It was simple and quick. I would highly recommend purchasing this warranty.

They gave me full refund 😀

I want to take a moment to share my…

I want to take a moment to share my appreciation for Xcotton and especially Sunny, who went above and beyond to help resolve my claim. This was not the easiest process, and there were several hurdles along the way, but Sunny continued to rally for me, follow up, and advocate for my case until it was finally resolved. Their dedication and persistence truly made a difference, and I am incredibly grateful that they didn't give up on me. This is actually the second time Sunny has helped me with a claim, and both experiences have shown me how much they genuinely care about helping customers. Having someone willing to keep pushing forward and see things through to the end means a lot. Thank you, Sunny, for all of your hard work, patience, and determination, and thank you to Xcotton for ultimately resolving my claim. I truly appreciate the effort that went into getting this done!

Thanks Owen!

Owen was very helpful and efficient with helping me get my refund for a damaged item purchased on an online website. Would recommend their shipping protection/insurance service.

Damaged product, no compensation

Product was clearly damaged during shipping. I waited approximately 2 weeks to make the claim as I was out of town and had other things to do. Claim was denied with no alternate resolution identified. This service is a waste of your money as most of these protections are already available through credit cards. Next time save your money.

Quick replies to inquiries.

Quick replies to inquiries. Delt with Cherry.

Fast responses and very helped with…

Fast responses and very helped with getting a refund for a damaged delivery. Owen took care of it no problem

Stubborn document requirement and rough review/claim process

I have had a long standing issue with GEEKOM mini PC and I am consistently communicating with the Xcotton team. They demanded police report as the only form of document and unfortunately due to the value of the item being small I was denied on filing the report. They're adamant on just accepting their documents so if you dont have exact those then forget about this insurance. Although the team has been responsive but adamant on just one doc which I couldn't secure and it's been nearly 2 weeks to that, I do however have other purchase proofs and documents.

Outstanding Customer Support from Owen

Owen was professional, responsive, and courteous throughout the resolution process. Although there were challenges with my order, he communicated clearly, followed up consistently, and worked to secure a satisfactory outcome. I appreciate his assistance and dedication to resolving my issue. Thank you, Owen!

Excellent Customer Service

My son had an accident on his e dirt bike where I needed to make a claim. Xcotton was fabulous in handling the claim and the process was very easy. Mia was absolutely great and handled the entire process very smoothly. I highly recommend this service.