Xcotton

Owen was great very helpful

We had a great experience working with Owen

We had a great experience working with Owen! He handled our request with so much patience and was extremely helpful throughout the process. He answered all our questions clearly and resolved our claim very quickly.

Best of best service

Best of best service, Customer service Mia is very good! Thank you very much xCottons

Owen was incredibly helpful

Owen was incredibly helpful. He was able to help me process a claim to replace a part that was damaged during shipping. Overall I am totally happy with the product and super easy assembly. I can't wait to really get a nice program going.

top tier customer service

fast response and turn around time. very polite and curteous.

Missing package, timely response!

After approaching them about an issue of a missing package, Aurora of the support team, returned my email within hours with a solution and began to preparea new shipment. I could not be more grateful for their help

Owen was great

Owen was great. Had an issue with damaged products due to shipping problems. He was able to negotiate a refund based on damages. Very appreciative of his skills and abilities to help. Thanks!

Cora was both amazingly helpful and…

Cora was both amazingly helpful and very responsive. They offered a couple of options, and even helped when the first replacement part wasn't solving the problem. Would use their services again!

Thank you Cherry!

What made my experience great was Cherry. She always responded promptly to my emails. Was understanding of the situation and was able to secure a full refund very quickly. Thank you Cherry!

A minor breakage issue occurred during…

A minor breakage issue occurred during shipping with a Betopper LF 350. The unit was replaced very quickly. Thank you very much. Thierry

Cora did great communicating with me…

Cora did great communicating with me especially it being my first time doing all this my self and being younger she made it easy and clear for me to understand and helped me along the way

Wasn’t to bad but definitely hope I…

Wasn’t to bad but definitely hope I don’t need to use the service again as it was tedious.

I spilled water on the keyboard

I spilled water on the keyboard, they changed it. Davis is the best.

Owen provided excellent service

Owen provided excellent service. He was very quick to respond and explained everything clearly. His information was easy to understand, making the whole process smooth and efficient. Highly appreciated!

Fast resolution

Sunny was very helpful is resolving a lost shipment and I received a replacement order within a few days.

My $500 chair s missing the plug in I…

My $500 chair s missing the plug in I need help please

Thank you Cherry

Thank you, Cherry, for your help and for your prompt responses to my questions. I really appreciate your support throughout the process of handling the insurance claim for my lost package. Your professionalism and dedication made the whole experience much easier. Thank you again!

Quick responses and solution oriented

Quick responses and solution oriented. Thank you again!

Owen was very supportive and responsive…

Owen was very supportive and responsive when I filed my claim. He was willing to work with me when I had additional requests. While I am still awaiting my refund to be processed and received-- I can truly say Owen has been great and given excellent customer service.

This process was great

This process was great. Mia was really helpful, quick responses, and thorough. I really appreciated the help.