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Termly

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100 reviews

4.5100 reviews
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About Termly

Data updated
Website
termly.io
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
65 reviews
Replies to negative
100% (12/12)
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About this business

Safeguard your business with our free legal policy generators and cookie consent manager. Generate a Privacy Policy, Terms and Conditions, while scanning your site for cookies to create GDPR-friendly policies and a consent banners in minutes.Need compliance solutions, but don’t want to spend thousands in legal fees? Termly’s compliance suite can help you stay up to date and compliant with privacy laws like the GDPR, CCPA, PIPEDA, ePrivacy Regulation, and more — for FREE.Consent ManagementPolicy GeneratorCookie BannerBecome an Agency Partner

Written by the business, not verified by us.

Is Termly legit?

Termly (termly.io) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, friendly, knowledgeable, and quick to resolve technical questions without unnecessary delays. Consumers also state that the digital platform is intuitive and easy to use, providing practical solutions that save valuable time and ensure complete peace of mind. However, some reviewers were not happy with customer support, noting excessively long waiting times and remarkably slow responses when asking for help. A few other people also felt that communicating with company representatives was frustrating due to receiving repetitive automated replies instead of actual personal assistance.

Auto-generated from all reviews of this business. For reference only.

What people say

GREAT customer service

It was a relatively easy set-up, and when I purchased the incorrect subscription I was able to contact customer support and get a refund.

Reply from Termly2026-04-17

Hi Amari,  Thank you for sharing your experience! We’re glad to hear that the setup process was smooth for you and that our support team could quickly step in to resolve the subscription issue and process your refund. Making things simple and stress-free is always our goal. If you ever need any help in the future, we’re just a message away. Best Regards,  Shravan, The Termly Team.

It is a professional human company

It is a professional company which customer support is fast and human.

Reply from Termly2026-04-15

Hi,  Thank you for your kind words! We’re really happy to hear that you found our support both fast and genuinely human. That’s exactly the experience we aim to provide every day. Your feedback truly means a lot to us, and we’ll be sure to share it with the team. If there’s ever anything else we can help you with, don’t hesitate to reach out. We’re always here for you. Thanks again for your support. Best Regards,  Shravan,  The Termly Team

Truly professional application that…

Truly professional application that enlighten you on the different policies that you need to be aware of. It makes it easy to use. The user interface was very friendly. All in all actually professional and done in a timely fashion. Highly recommend.

Reply from Termly2026-04-13

Hi Gregory,  Thank you so much for your thoughtful and detailed review! We’re really happy to hear that you found the application both professional and easy to use. Making complex policies clear and accessible, while keeping the interface user-friendly, is exactly what we aim for. So it’s great to know that this came through in your experience. Your recommendation truly means a lot to us, and we’re glad we could deliver everything in a timely manner. If you ever need any assistance, we’re always here to help. Best Regards,  Shravan,  The Termly Team

Their customer service is exceptional

Reply from Termly2026-04-09

Hi Jason,  Thank you so much for your kind words! We’re delighted to hear that you found our customer service exceptional and that’s exactly the experience we strive to deliver every day. Your feedback truly means a lot to our team and motivates us to keep raising the bar. If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help. Regards,  Shravan,  The Termly Team

John was super knowledgeable and quick…

John was super knowledgeable and quick to help me.

Reply from Termly2026-04-10

Hi Karla, Thank you so much for your kind words! We’re thrilled to hear that John was able to assist you quickly and provide knowledgeable support. I’ll be sure to pass along your feedback—it will definitely make his day 😊 If you ever need anything else, don’t hesitate to reach out. We’re always here to help! Best Regards,  Shravan, The Termly Team.

Swift and fast resolution and help

Swift and fast resolution and help. Thank you.

Reply from Termly2026-03-27

Hi Roland,  Thank you for your kind words! We’re really glad to hear that you experienced a swift and efficient resolution. Providing fast, reliable support is exactly what we aim for. If you ever need assistance again, we’re always here to help! Best Regards,  Shravan, The Termly Team.

Very responsive and helpful

Reply from Termly2026-03-19

Hi there,  Thanks so much for your kind words!  We’re really glad to hear you found our team responsive and helpful. That’s exactly the experience we aim to deliver every time. If there’s ever anything else we can assist you with, don’t hesitate to reach out. We truly appreciate your support! Best Regards,  Shravan, The Termly Team

As a small business I really struggle…

As a small business I really struggle with cokie and privacy demands, Termly's free service is brilliant and meets my needs.

Reply from Termly2026-03-16

Hi Laura,  Thank you for your kind feedback!  We’re really glad to hear that Termly’s free service is helping support your small business and making cookie and privacy compliance easier to manage. We know these requirements can feel overwhelming, so it’s great to know that our tools are meeting your needs. If you ever need assistance or have questions as your business grows, our team will be happy to help. Wishing you continued success with your business!  Best Regards,  Shravan, The Termly Team

Excellent customer service and response…

Excellent customer service and response to enquiries. Very happy with the service we received,

Reply from Termly2026-03-10

Hi there, Thank you so much for your kind words and for taking the time to share your experience. We're really happy to hear that you were pleased with both our service and the responsiveness of our support team. Providing timely and helpful support is something we truly strive for, so it’s great to know that it made a positive difference for you. If you ever need any assistance in the future, please don’t hesitate to reach out, we’ll always be here to help. Best regards, Shravan, The Termly Team

WORTH EVERY PENNY

While I used this service I have had peace of mind both with the service AND its support staff. There is no game playing with this crew. They are efficient and ethical (NOT GREEDY) one representative named Nino, helped me to cancel my service after I no longer ran a business. It's HEARTBREAKING to have to shut something down because you failed...what is WORSE is failing and then having to fight with service providers to cancel service. The hoops I have had to jump through have been eye opening to what corporate GREED truly looks like. Not with this company!!! Thank you for all you do! If I am blessed enough to have a business again, I assure you that THIS is where I will be Subscribing. Have a wonderful rest of your week! -Ashley Ashmawee

Reply from Termly2026-03-09

Hi Ashley, Thank you so much for taking the time to share such a thoughtful review. We truly appreciate your kind words. We’re really glad to hear that our service and especially the support you received from Nino gave you peace of mind during your time with us. Situations like closing a business can be incredibly difficult, and we understand how emotional and stressful that process can be. Knowing that Nino was able to assist you in a straightforward and respectful way means a lot to us. At Termly, we strongly believe that support should be honest, helpful, and transparent — especially during moments when customers need understanding the most. Your feedback reassures us that we’re moving in the right direction. We’re truly wishing you the very best in whatever comes next. And if you do decide to start another venture in the future, we’d be more than happy to welcome you back. Take care and have a wonderful week as well. Warm regards, Shravan, The Termly Team

Easy to set up with step by step…

Easy to set up with step by step questions and quick response to help you. Great customer service!

Reply from Termly2026-02-26

Hi Reese,  Thank you so much for your wonderful feedback!  We’re delighted to hear that you found the setup process easy and straightforward with the step-by-step guidance. Making things simple and intuitive for our users is always our goal and it’s fantastic to know our support team was able to assist you quickly along the way. If you ever need anything else, we’re always here to help. Thanks again for choosing us!  Best Regards,  Shravan, The Termly Team

He was helpful and efficient

He was nice, professional, and efficient!

Reply from Termly2026-02-19

Hi Coach Farrah,  Thank you so much for the kind words! We love hearing that your experience was smooth and efficient — that's exactly what we aim for every time. We'll make sure the team knows their hard work is being noticed. We truly appreciate you taking the time to share your feedback and hope to serve you again soon! 😊 Best Regards,  Shravan,  The Termly Team.

Fast customer service

Fast customer service - Mark and Niño were helpful. I cant complain when the Customer Service is prompt and courteous.

Reply from Termly2026-02-05

Hi Omar,  Thanks so much for taking the time to share this!  We’re really happy to hear you had a fast and pleasant experience, and I’ll be sure to pass your kind words on to Mark and Niño — they’ll really appreciate it. If you ever need help again, we’ll be right here.  Best Regards,  Shravan,  The Termly Team.

The go-to place for regulatory terms of service

I love that they are pending with regulatory changes worldwide, are actively involved with keeping things up to date, and notify their users. I have been using Termly for the past 2 years, and I plan to use it for many more.

Reply from Termly2026-02-04

Hi Wilhelm,  Thank you for taking the time to share this feedback — and for being a customer with us for the past two years. I’m genuinely sorry for the frustration caused by not receiving your invoice and, even more so, by the lack of response to your email requests. That’s not the experience we aim to provide, especially when invoicing and compliance are essential for your work. You’re absolutely right to expect better from us. I’m glad to hear the service itself meets your needs, but we fully agree that this doesn’t excuse gaps in communication or invoicing. We’d really like to look into this and make sure you receive the correct invoice as soon as possible. Please reach out to us again via our support channels, or reply to this review with your ticket number or domain name so we can follow up promptly and ensure this is resolved. Thank you for raising this — feedback like yours helps us improve. Best Regards,  Shravan,  The Termly Team

Very responsive customer service via…

Very responsive customer service via the chat I was able to get an answer and be able to process in a timely fashion.

Reply from Termly2026-02-02

Hi Mark,  Thank you for your review. We’re pleased to hear that our customer service team was responsive and able to assist you promptly via chat. Your feedback means a lot to us. Best Regards,  Shravan,  The Termly Team.

Prompt response and excellent service…

Prompt response and excellent service regarding my failed payment method.

Reply from Termly2026-01-26

Hi,  Thank you so much for your kind feedback! 😊 We’re glad we could respond promptly and help resolve the issue with your payment method. If you ever need anything else, we’re always here to help! Best Regards,  Shravan,  The Termly Team.

Fast resolution to a difficult problem…

Fast resolution to a difficult problem - excellent service too

Reply from Termly2026-01-19

Hi A,  Thank you so much for your kind feedback!  We’re really glad we could resolve a challenging issue for you and that you were happy with the service provided. Your satisfaction means a lot to us, and we’re always here if you need anything further 😊 Best Regards,  Shravan,  The Termly Team

John thank you!

John helped me get our privacy policy set up for Google compliance in two minutes. I've dealt with compliance headaches before, and this was refreshingly painless. Fast, knowledgeable, and zero runaround. If you need help with Termly, ask for John.

Reply from Termly2026-01-19

Hi Julian,  Thank you for sharing your experience!  We’re delighted to hear that John was able to get your privacy policy set up for Google compliance so quickly and smoothly. Making compliance simple and stress-free is exactly what we aim for, and it’s great to know John delivered on that. We’ll be sure to pass along your kind words to him. If you need any further assistance with Termly, we’re always here to help 🙌 Best Regards,  Shravan,  The Termly Team

Solved my issue

Solved my issue, easy communication

Reply from Termly2025-12-17

Hi Luka,  Thank you for your kind feedback! We’re glad to hear your issue was resolved and that communication was easy. If you ever need anything else, we’re always here to help. Best Regards,  Shravan, The Termly Team

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