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Is Termly legit?
Termly (termly.io) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, friendly, knowledgeable, and quick to resolve technical questions without unnecessary delays. Consumers also state that the digital platform is intuitive and easy to use, providing practical solutions that save valuable time and ensure complete peace of mind.
However, some reviewers were not happy with customer support, noting excessively long waiting times and remarkably slow responses when asking for help. A few other people also felt that communicating with company representatives was frustrating due to receiving repetitive automated replies instead of actual personal assistance.
Auto-generated from all reviews of this business. For reference only.
Had an urgent issue and was really pleased with quick response and direction to get it sorted. Also felt personal rather than auto/AI generated with lots of "stages" to get through to get to your point. Thank you to Niño Capangcapangan.
Reply from Termly2025-10-03
Hi Jo,
Thank you for your wonderful feedback!
We’re delighted to hear that Niño was able to provide you with quick and personal support when you needed it most. Our goal is to make every interaction feel human and hassle-free, so it’s great to know this came through in your experience.
We’ll be sure to share your kind words with Niño — he’ll be thrilled!
Best regards,
Shravan,
The Termly Team
Setup and integration were fine, and technically the product works. But that’s where the positives end. The system doesn’t even recognize that everything has been set up correctly, so we keep seeing unnecessary notifications in the dashboard.
The real problem, however, is the support. After hours of waiting, we only received one short reply asking for a few security details. We provided the information immediately – and then nothing. No answers, no solutions, no follow-up. Just silence.
Meanwhile, the service is charging us a higher monthly fee than what we actually subscribed for. On top of that, the invoices are useless: instead of showing the company details we entered, they only include an email address. In Germany, such invoices are not even legally valid.
So right now we are paying more than we should, receiving invalid invoices, and getting zero support. Technically the product might work, but the experience as a paying customer is extremely frustrating. Sadly, this service feels unreliable and unprofessional. We cannot recommend it at all.
Reply from Termly2025-09-08
Hi Markus,
Thank you for sharing such detailed feedback. I’m truly sorry to hear about your frustrating experience — from the dashboard notifications to the unanswered support request, and especially the billing and invoice concerns. This is far from the reliable and professional service we aim to deliver.
We take your points very seriously:
Support follow-up: Delays and lack of communication are unacceptable. We’re reviewing this internally to ensure your case is handled with urgency and that no customer is left without answers.
Billing & invoices: You should only ever be charged according to your subscription, and your invoices should meet legal requirements. We’ll correct this immediately and make sure you receive compliant invoices with your proper company details.
Dashboard alerts: Our team is already investigating why setup notifications continue to appear despite successful configuration.
Please send us an email directly at [email protected] so we can prioritize your case and resolve these issues without further delay.
We appreciate your patience and candor — feedback like this helps us improve. Our goal is to turn this negative experience around and restore your trust in our service.
Kind regards,
Shravan,
The Termly Team
I used the online chat facility with an issue I was having with our cookie banner - I didnt have high hopes for a quick resolution ( I had already run a few options through Chat GPT that hadn't worked). I sent the first message - expecting an auto-response to inform me there would be an emailed response within 24 hours. This wasn't the case - I had John message me within a couple of minutes.
I explained my issue in basic terms and shared a short video of the issue - that was it from my input. John took a look and kept me informed whilst he did so. He resolved the issue very easily and followed up with an email.
Reply from Termly2025-09-08
Hi Sophie,
Thank you for taking the time to share such a detailed review! 🌟 We’re so pleased to hear that John was able to quickly step in, investigate, and resolve your cookie banner issue. Keeping you informed and making the process simple is exactly what we aim for. We’ll be sure to pass your kind words along to John — feedback like this really makes a difference!
Best Regards,
Shravan,
The Termly Team
Hi there,
Thank you so much for your kind words! 🌟 We’re delighted to hear that you had a quick and positive experience with us. Providing fast and reliable service is always our goal, and it’s great to know we delivered for you.
Best Regards,
Shravan,
The Termly Team
Nino was super helpful! Unexpectedly superior service. You don't always get treated this way so I really wanted to give Nino a "shout out."
Reply from Termly2025-09-08
Hi Kelly,
Thank you so much for sharing your experience! 🌟 We’re thrilled to hear that Nino provided such helpful and standout service. We’ll make sure your shout-out reaches him — feedback like this motivates our team to keep going the extra mile.
For a while, I felt I was going around in circles since the information requested by Termly to guide me through the change in ownership was not available to me since the prior owner had left the firm and he had used his personal email address on the account. But once my conundrum became crystal clear and I was able to identify myself to the support team, the solution was straightforward and took minutes.
Reply from Termly2025-08-21
Hi,
Thank you for sharing your experience with us. We understand how frustrating it can be when important account details are tied to a previous owner’s personal email, and we appreciate your patience while our team worked with you to get everything sorted. We’re glad to hear that once your situation was clarified, the process to update ownership was quick and seamless. Your feedback means a lot, as it helps us continue improving how we support unique cases like yours.
If you need any further assistance in the future, please don’t hesitate to reach out — we’ll be here to help.
Best Regards,
Shravan,
The Termly Team.
Hi Steve,
We’re so glad to hear that John was able to quickly resolve your issue! 🚀 I’ll be sure to share your kind words with him. Thank you for taking the time to leave us a review—it really motivates our team to keep delivering great support.
Best Regards,
Shravan,
The Termly Team
The support team with whom I had dealings with. Melissa and Nino. They are the face of your business and they should be commended for what they do. Great service provided by them.
Reply from Termly2025-08-18
Hi Carlyle,
Thank you for taking the time to share your experience. We are pleased to hear that Melissa and Nino provided you with excellent support. They represent the values we strive to uphold, and your commendation will certainly be shared with them.
We greatly appreciate your feedback and your trust in our service.
Best Regards,
Shravan,
The Termly Team
This was my first time using Termly. Mark Cano was very helpful and answered my questions clearly and concisely.
Reply from Termly2025-08-18
Hi Janice,
Thank you for sharing your first experience with Termly! We’re delighted to hear that Mark was able to assist you clearly and concisely. Your feedback means a lot to us, and we’ll be sure to pass your kind words along to him.
We’re glad to have you with us and look forward to supporting you again in the future!
Best Regards,
Shravan,
The Termly Team.
Helpful customer service responses versus time wasting. Thanks a lot!
Reply from Termly2025-08-13
Hi,
Thank you for your feedback! We’re happy to hear you found our customer service helpful and efficient — your time matters to us, and we’re glad we could assist without any delays. We appreciate your kind words!
Best Regards,
Shravan,
The Termly Team
Renewal process unclear—was told to let subscription expire to get a discount, but lost all settings and websites.
Update 13th Aug:
Besides the issue, in two days the problem has been solved and our banners went back online.
Reply from Termly2025-08-13
Hi Simon,
I’m truly sorry to hear about your experience with the renewal process and the loss of your settings and websites. This is not the kind of outcome we want for our customers. While discounts can sometimes be offered for renewals, allowing a subscription to fully expire can unfortunately lead to data loss — and I completely understand how frustrating that must have been.
I’ve already taken steps to recover your settings and want to ensure you’re fully back on track. I’ve sent you an email with the details — please reply at your earliest convenience so we can get everything working again. Your feedback is invaluable, and it will help us improve our renewal communication to prevent similar situations in the future.
Best regards,
Shravan,
The Termly Team
The best part of today's service was the immediate response and prompt resolution. This is something that rarely happens in today's world. This is what builds trust and loyalty. Thank you to Nino from the Termly team and the company for having the infrastructure to support its customers.
Reply from Termly2025-08-12
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Nino and our Termly team were able to respond quickly and resolve your concern promptly. Providing timely, effective support is something we take pride in, and it’s wonderful to know it’s building trust and loyalty. We’ll be sure to share your feedback with Nino and the whole team — it will make their day!
Please don't hesitate to contact us back should you need any assistance in the future.
Best Regards,
Shravan,
The Termly Team.
Hi,
Thank you for your kind words! We’re delighted to know you found our team responsive and patient. Providing timely support while taking the time to fully understand and address your needs is something we truly value. We appreciate your trust in us!
Best Regards,
Shravan,
The Termly Team
No better site to create a Privacy Policy and Terms and Conditions for a website. After over 25 years, I was blown away by the speed and how easy is to create. 10/10!
Reply from Termly2025-08-11
Hi Donna,
Thank you so much for your wonderful feedback!
We're thrilled to hear that after 25 years of experience, our platform could still impress you with its speed and ease of use. Your 10/10 means the world to us, and we’re glad we could make creating your Privacy Policy and Terms and Conditions quick and hassle-free.
Please do not hesitate to contact us should you need any further assistance.
Best regards,
Shravan,
The Termly Team
Great support service. For some reason when users logged into our website if they declined the cookies they didn't see any content. I reached out to the Termly team and they resolved the issue quickly.
Reply from Termly2025-08-05
Hi Erin,
Thank you so much for your kind words! We're glad our support team could quickly resolve the cookie consent issue on your website. If you ever need further assistance or have questions in the future, we're always here to help. Thanks again for choosing Termly!
Best Regards,
Shravan,
The Termly Team
The rep delivered the perfect answer quickly. They took the time to actually look at my site, and discover the problem with the Preferences Center code, and deliver me the proper code. Amazing experience.
Reply from Termly2025-07-30
Hi J,
Thank you so much for your kind words! 🌟 We're thrilled to hear that you had such a positive experience and that our support team was able to quickly identify the issue with your Preferences Center code. Taking the time to dig into each customer's setup is something we truly value — and we're glad it made a difference for you. If you ever need further assistance, we're just a message away!
Best Regards,
Shravan,
The Termly Team
Great Customer support and thank you for your immediate help
Reply from Termly2025-07-28
Hi Stefan,
Thank you for your kind words! We're so glad we could assist you promptly and that you had a great experience with our support team.
If you ever need anything else, we’re just a message away.
Thanks again for being part of the Termly family!
Best Regards,
Shravan,
The Termly Team.
Extremely Fast Response
Issue resolution with only one hop
Kind and helpful staff
Reply from Termly2025-07-23
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you experienced a quick resolution and smooth support process. Our team is committed to delivering helpful, efficient service, and it's great to know we hit the mark. If you ever need assistance again, we're always here to help!
Best Regards,
Shravan,
The Termly Team
Hi Amira,
Thank you so much for your kind words!
We're glad to hear you received prompt and thorough assistance. If there's anything else we can help you with, feel free to reach out anytime. We’re always here to support you!
Best Regards,
Shravan,
The Termly Team
Hi there,
Thank you so much for your kind words! 😊 We're thrilled to hear you loved the customer service experience. It means a lot to us. Looking forward to helping you again anytime you need us!
Best Regards,
Shravan,
The Termly Team
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