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Is Termly legit?
Termly (termly.io) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, friendly, knowledgeable, and quick to resolve technical questions without unnecessary delays. Consumers also state that the digital platform is intuitive and easy to use, providing practical solutions that save valuable time and ensure complete peace of mind.
However, some reviewers were not happy with customer support, noting excessively long waiting times and remarkably slow responses when asking for help. A few other people also felt that communicating with company representatives was frustrating due to receiving repetitive automated replies instead of actual personal assistance.
Auto-generated from all reviews of this business. For reference only.
The questions are answered very quickly and explained thoroughly. We have been looking for a right provider that can support my client's business as it is based in Saudi Arabia. And Termly has given me clarity in what to do and which package to choose.
Reply from Termly2025-07-08
Hi there,
Thank you so much for your kind words! We're thrilled to hear that Termly has been able to provide you with the clarity and support you were looking for—especially as you navigate compliance for your client's business in Saudi Arabia. Our team is always here to ensure your questions are answered quickly and thoroughly. If there's anything more we can do to support you or your clients, don’t hesitate to reach out. Welcome aboard!
Best Regards,
Shravan,
The Termly Team
Hi,
Thank you for your kind words! We're thrilled to hear you had a top-notch experience with our customer support. Your satisfaction means a lot to us, and we're always here whenever you need assistance.
Best Regards,
Shravan,
The Termly Team.
Termly tech support is fantastic! I am so pleased with the support I received from Mark at Termly. He was able to solve my technical issue easily and quickly, and I am so appreciative. It was easy to connect and work with him. Highly recommend!
Reply from Termly2025-07-09
Hi there,
Thank you for your thoughtful feedback. We’re delighted to hear that your experience with Termly’s technical support was a positive one. Mark will be especially pleased to know that his assistance was both effective and efficient. We take great pride in providing prompt and professional support, and your recommendation means a great deal to us. Please don’t hesitate to reach out should you need any further assistance in the future.
Best Regards,
Shravan,
The Termly Team
I was simply attempted to and my complaints addressed. That is pretty much it.
Reply from Termly2025-07-08
Hi there,
Thank you for taking the time to share your experience. We're glad we were able to address your concerns, but we’d love to go beyond just meeting expectations. If there’s anything more we could have done to make your experience truly excellent, please don’t hesitate to let us know. Your feedback helps us grow.
Warm regards,
Shravan,
The Termly Team
Hi Doug,
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our service and support. If there's ever anything more we can do for you, please don't hesitate to reach out.
Best Regards,
Shravan,
The Termly Team
Mark was super helpful in helping me with domain support to allow essential resources to enable regardless of consent. Thanks Mark!
Reply from Termly2025-07-04
Hi Justin,
Thank you so much for your kind words! We're thrilled to hear that Mark was able to assist you effectively with your domain setup and ensuring essential resources function smoothly. We'll be sure to pass along your appreciation to him! 🙌 If you need anything else, we're always here to help.
Best regards,
Shravan,
Termly
John was very helpful with my issue and gave clear explanations and instructions.
Reply from Termly2025-07-04
Hi Roje,
Thank you for your wonderful feedback! We're glad to hear that John was able to provide clear guidance and helpful support. We'll make sure he sees your kind words—it's always great to know our team is making a positive impact. If you ever need anything else, we're here for you!
Best Regards,
Shravan,
The Termly Team
Dear Crispin,
Thank you for your positive feedback. We're pleased to know that you were satisfied with the support you received. Should you require any further assistance, please do not hesitate to reach out. We're always here to help.
Best regards,
Shravan,
The Termly Team
Hi Mark,
Thank you so much for your kind words! 😊 We're glad to hear you had a good support experience. If there's anything more we can do to make it great, we're always here to help.
Best regards,
Shravan,
The Termly Team
I had issues with JavaScript not working on the site after I'd configured the consent manager. On live chat with support, they consulted their technical team and were able to get the problem sorted for me by providing very specific details of what needed to be updated in the domain settings of the consent manager.
Reply from Termly2025-06-27
Hi there!,
Thank you for your review. We're pleased to hear that our support team, together with our technical specialists, was able to quickly identify the issue and provide the necessary updates to your consent manager settings.
If you need any further assistance, please don’t hesitate to reach out — we’re always here to help.
Best Regards,
Shravan,
The Termly Team
Great appreciation to Termly for excellent customer support with a patient human via the online chat. Niño Capangcapangan provided expertise about billing, account management, policies showing detailed screen shots of the steps required to handle the issue. Not only does Termly solve the policy problem for small business websites, excellent customer service is above expectations!
Reply from Termly2025-06-25
Hi Johnny,
Thank you so much for your thoughtful and detailed review!
We're thrilled to hear that Niño was able to provide the support you needed with patience and expertise. Our team takes great pride in offering solutions that not only meet your compliance needs but are backed by real, helpful humans every step of the way. We're so glad to know we exceeded your expectations — that means the world to us!
If you ever need anything else, we're just a message away.
Warm regards,
Shravan,
The Termly Team
Best regards
Shravan
Hi Johnny,
Thank you for your kind words!
We're glad to hear that you found our help desk both quick and knowledgeable. We're always here if you need further assistance.
Best Regards,
Shravan,
The Termly Team
Response times to questions were super fast. Helped me through my settings issue step by step.
Reply from Termly2025-06-15
Hi Victory,
Thanks so much for the kind words!
We're really glad to hear our team was able to assist you quickly and guide you through the settings step by step. If you ever need help again, we're just a message away!
Best regards,
Shravan,
The Termly Team.
Very clear and concise assistance .. only waited a few minutes for assistance.. Great job!
Reply from Termly2025-06-15
Hi Jennifer,
Thanks for your great feedback!
We’re thrilled to hear you had a quick and clear experience with our team. We’re always here to help if you need anything else!
Best regards,
Shravan,
The Termly Team.
Hi Yang,
Thank you so much for your kind words!
We're really happy to hear that you found our approach effective and thoughtful. We’re always here to help if you need anything else!
Best regards,
Shravan,
The Termly Team
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Reviews should be based on your genuine experiences with a business’ service or product (and keep it relevant, please).
Don't write incentivized reviews (e.g. if you've been offered something in connection with writing a review).
Be respectful in your reviews and avoid harmful, illegal, or promotional content.
Reply from Termly2025-06-15
Hi Ilyas,
Thank you for your comment.
We welcome honest reviews based on your real experiences with our service or product. Please remember:
You’ll need a Trustpilot account to write a review.
Keep your review relevant and based on your genuine experience.
We don’t accept or encourage incentivized reviews.
Please be respectful—avoid harmful, illegal, or promotional content.
Thank you for helping others make informed choices!
Best Regards,
Shravan,
The Termly Team.
Very responsive.Reviewed the question I had and it was resolved very quickly.Excellent service, thank Marc
Reply from Termly2025-06-11
Hi Donal,
Thank you so much for your kind words!
We're really glad to hear that Marc was able to help resolve your question quickly. We truly appreciate your support and are always here if you need anything in the future.
Best Regards,
Shravan,
The Termly Team
Termly is a great tool. The tool itself works great, and the support is great too!
Reply from Termly2025-06-11
Hi Vincent,
Thank you so much for the kind words! 😊
We're thrilled to hear that you're enjoying Termly and that both the tool and our support have met your expectations. If you ever have any questions or need help in the future, we're always here for you!
Best Regards,
Shravan,
The Termly Team.
I wanted to know if there was a plan to pay annually instead of the monthly payment.
I communicated with Mark Cano who assured me that he could help me with this matter and he did so. Mark helped me from beginning to end.
Thanks Mark.
Reply from Termly2025-06-08
Hi Kevin,
Thank you so much for your kind words and for taking the time to leave a review! We're glad to hear that Mark was able to assist you and provide the support you needed regarding the annual payment option. We'll be sure to pass along your appreciation to him—he’ll be thrilled to know he made a positive impact.
If you ever need further assistance, don't hesitate to reach out. We're always here to help!
Best Regards,
Shravan,
The Termly Team
We requested a refund because we'd stopped using Termly but forgot to turn off auto-renew. They were very understanding and refunded us immediately.
Reply from Termly2025-06-06
Hi Fergus,
Thank you for your kind words!
We're glad we could assist with your refund and that you had a positive experience with our team. If you ever need help in the future, don't hesitate to reach out.
Wishing you all the best!
Best Regards,
Shravan,
The Termly Team