Do not spend money.
Thu, Jul 18, 2024, 12:44 AM Lovense Team Lovense> wrote: Hi Beatrix, Thank you for taking the time to provide such a detailed response. We fully understand your perspective, and we're very sorry that your shopping and after-sales experience has been so unpleasant. Regarding the lack of protective packaging and lube for the mini sex machine, we will be sure to pass along that feedback to the relevant departments. As for the slow delivery of the replacement main body, that was primarily due to limited stock in the local warehouse, requiring us to source it from another location, which caused the delay. To try to make up for this, we've already initiated a $20 refund in the system for you. While the amount may not be large, we hope you can understand, and we apologize again sincerely. We appreciate you taking the time to share your experience with us. This kind of detailed feedback is invaluable, and we will use it to improve our processes and better support customers like yourself going forward. Please let me know if there is anything else I can assist with. Kind regards, Wilf Lovense Support Team