A Million Negative Stars
A Million Negative Stars — The Absolute Worst Internet Provider Ever If it were possible to give negative stars, I’d give them a million. This has been, by far, the most abysmal internet service experience I’ve ever had. Not only is their service unreliable, but their complete lack of customer support is absolutely outrageous. Their so-called "support" number +65 3102 0000 is a total joke — the line is always dead, not once have I been able to get through to a human being. It's like they intentionally avoid their customers. I’ve never spoken to a single agent, because no one ever picks up. It's not just bad customer service — it's non-existent. In May, we had a full week of downtime — an entire week without internet! And today, July 20th, on a Sunday when we had planned an important online training session, the internet went down again from 5 a.m. to at least 4 p.m. and still no resolution. This level of negligence is unacceptable. And they have the audacity to call this "maintenance"?! In just one month, there have been multiple outages, all conveniently labeled as "maintenance". That’s not maintenance — that’s utter incompetence. If your system needs this much fixing, it’s clearly broken beyond repair. As someone who works from home, I’ve been severely impacted. Missed meetings, lost productivity, and an endless source of stress. This provider has caused nothing but disruption and frustration in my life. To anyone considering subscribing to them: DON’T. STAY AWAY. RUN. You’ll be throwing your money away and getting zero service and zero support in return. This company should be ashamed of calling itself an internet provider. They are a disgrace to the industry.