SHShopee★★★★★
Very Frustrating Experience with the return - Order Number 2043982262721191989
This was a really disappointing experience. I purchased a fast charger, but it does not actually fast charge—only regular charging works. To make things clear, I even provided a video showing that my phone supports fast charging when using another charger, but not with the one I bought from this seller.
The most frustrating part has been dealing with customer service. They keep repeating generic responses like “it is according to the description” without giving any proper explanation. When I ask specific questions, they simply avoid answering them. It feels very robotic and unhelpful.
I am just trying to return a product that clearly does not perform as expected, but the process has been unnecessarily difficult and stressful. Overall, this has been a very frustrating experience, and I would strongly advise others to be cautious when purchasing from this platform.
2026-04-15Helpful 1
LALazada★★★★★
I had a very frustrating experience…
I had a very frustrating experience with this order (Order #165184902272029).
The item was never delivered, yet I’m being asked to provide an unboxing video as proof. I don’t understand how customers are expected to record themselves opening every package at home “just in case” something goes wrong. This feels unreasonable and shifts the responsibility entirely onto the buyer.
I’ve already explained multiple times that I did not receive the item and therefore cannot provide such a video. I even shared additional evidence (photos of the package I received), but instead of properly investigating with the seller, I keep being asked to “prove” my case.
What’s more frustrating is that during phone calls, it sounds like the issue is being resolved, but then I receive follow-up emails asking for the same proof again. There’s a clear lack of consistency and accountability.
In my opinion, the platform and the seller should have proper packing and shipping records (like packing videos) if they want to verify disputes—not expect customers to anticipate problems and record everything themselves.
Very disappointing experience. I expected better support and a fair resolution process.
2026-04-13Helpful 1
