BE WARNED ....
We have made multiple cross country ad regional moves. our experience with United Regions Van Lines was BY FAR THE WORST MOVE EXPERIENCE WE HAVE EVER HAD. There were so many issues with the move, start to finish that I will "highlight" only a few of the most egregious items. 1) The "REAL COST" We did a full video walk through with the sales agent (100% of every room and every closet). We also described an off site storage unit, including ALL contents, therein. United sent one 26' box truck, even though I told the agent that within the past year we had moved 90% of the items and it took two full 26' Box Trucks. Still, they showed-up with one 26' Box Truck. They did, of course, have to call for a second 26' truck. After packing both trucks full, I still had to go to Penske and rent another 20' Box truck to move what United Van Lines was not able to include. Again, there were NO new pieces or items that had not been moved 11 months earlier. 2) After loading the items and, of course with their two trucks now locked with our goods, the lead packer / mover tells me that before they can depart he needs to review the "new cost" with me, and to collect an additional deposit. They had packed the household goods and trucks so slowly, that it was now around 10PM local time. I was beyond shocked to find that the cost had now increased by over 70% (From ~$10k to over $17k). Again, this was after I had to rent and self load / move a 3rd 20' Box Truck). 3) Arrival and "Professional Packing Service".... When unpacking, we found considerable damage and outright destruction of several items, some of which are expensive lamps and furniture. We have filed a damage claim and are hopeful we can resolve the loss without lawyers.. but whatever it takes. 4) Packing "Technique" - Note from above comments the huge jump of 70%+ cost and the fact of their not being able to fit the move into the 1 truck they provided, nor the 2nd truck they later sent.... Also note they charge by size of move vs. weight of move. When unpacking we found a huge number of boxes (~20+) that felt unusually light weight. This was because the "Professional Packers" had repeatedly used their Large size boxes for very small light weight items. A few examples, a light wooden serving bowl tossed in the bottom of a large box. covered with a single dish towel and some packing paper. Many large boxes had single flower pots in the bottom and a small amount of packing paper. Another large box had only two small plastic legs for a small TV. No TV.. Just the 2 plastic legs, no packing material. Another large box had 3 TV remote controls and an extension cord.... Enough said. Clearly, these Large boxes ate a great deal more truck space then would have the appropriate small box. Was this intentional to increase cost or just poor quality packing job? No way to prove that out, but it absolutely served to increase move size and related cost. Finally, and I feel stupid for not placing more focus on the fact that United Regions Van Lines does not accept any form of credit card... Cash / Bank Draft Only policy. It appears clear to me that most any reputable credit card provider would be more than willing to argue the and find ample cause to back-charge them, on behalf of their card holders. We will, of course, NEVER AGAIN consider United Regions Van Lines.