Singapore
Things have improved since, thanks to some positive interactions with Amber and the support team. Initially, listing my car for rent was an arduous process. The app and website didn't have the promised features and sometimes gave conflicting responses. Their prompt responses were a plus, though.
Latest update: Things have gotten worse. The remote handover-enable system promised to work **TODAY** is not working and I have a booking **TOMORROW**, what the heck? Latest update: Things have gotten worse. The remote handover-enable system promised to work **TODAY** is not working and I have a booking **TOMORROW**, what the heck? Please ensure that YOU hand over the car keys to the guest remotely when they pickup and drop off our vehicle.
Very, very, very difficult process to list the car to rent. Because their app and website just don't have the features they say it has, and the staff gave contradicting information, such as how ERP charges are handled. Although responses are really prompt (kudos for this), a few of my questions remain ignored/unanswered, and no answers have been provided even after multiple reminder emails.