This is the second tour we've booked…
This is the second tour we've booked with UME based on the exceptional service and tour we had in Thailand. The same level of comfort and service was provided by UME on our 2-week tour through Japan. Ivan was able to customize a family-friendly tour with conveniently located 4-star hotels throughout our stay. The hotels were wonderful and included an onsen, which was a nice perk. All hotels were near a train station, too, which we didn't have to use thanks to the private car service. The tour guides we had throughout Thailand were exceptional; they were local residents and were able to provide an in depth experience for us based on their lives there. In Japan, the tour guides were hit or miss. Most were not Japanese, so they didn't have the same level of expertise and engagement as we had hoped for. Our tour guide throughout Kyoto and Osaka saved the trip because she was very enthusiastic and knowledgeable about the places we visited and was great with our daughters, too. We would use UME again, perhaps in a future travel to South Korea, but I'd be interested to learn if the tour guides there would be local. Ivan and UME are super responsive and aim to please, which is why we continue to give them 5 stars.