Support for my Gaomon S630 Tablet
I bought a Gaomon S630 graphics tablet some time ago. It is a product in the lower price segment (The manufacturer wants to place the tablet on the market, which is why it is always available at special prices), but it can nevertheless keep up with other products. The tablet was intended as a replacement and had been lying "idle" in the cupboard for some time. When I needed it, I realised that the pen was probably defective (the tablet reacted to the pen even when it was a few centimetres above the surface, which indicates a defective sensor). I then contacted the manufacturer's support. (support.gaomon.net) To be honest, I didn't expect any support at all due to my one-sided experiences with various manufacturers. (And had already ordered a second S630 to stay fit for work), which I was finally able to try out*. *(Incidentally, the price-performance ratio is absolutely right here - pressure sensitivity and accuracy are excellent, the 4 function keys can be freely assigned. You have to be careful with the pen, but that applies to all graphics tablets). But then I was very surprised at how courteously my enquiry was dealt with. The support team was able to clearly identify the product and the purchase after exchanging some data. After it was clarified that the pen had been delivered defective, I was sent a replacement. I was happy to pay the postage, which was incurred because more than 30 days had already passed since the purchase. The support was very accommodating, always friendly and - what I particularly liked - always told me exactly what the next step would be and, above all, when there would be a delay in the next answer. By no means a given. Awesome. I admit that I didn't initially consider purchasing higher quality devices from this brand - but I'm reconsidering now. The brand may still be relatively new on the market, but it wants to establish itself and makes no compromises when it comes to customer support and product development (the S630 has been continually developed since my first purchase).