AGODA, No, No.
Think twice before making any travel plans with AGODA. Earlier this month, I booked a 12-night stay in Istanbul, Turkey. Upon arrival at the hotel, I discovered that the room was much smaller than it appeared in the photos. The "desk," which was actually a shelf fixed to the wall, was too narrow to sit comfortably and work. AGODA's customer service is virtually non-existent. They only accept emails. I emailed them within an hour of my arrival, and received an automated response thanking me for my patience, stating that it could take up to 72 hours to resolve the issue. After 10 days—by the end of my stay—I was still receiving automated emails thanking me for my patience, with no resolution in sight. Despite the cost and limited options, I had to complete my stay. My concerns and requests were never addressed or resolved. Therefore, I will never use AGODA again.