After 3 days, it finally worked
Pro's: Eventually worked, and customer service kept following up until it did. Con's: 1) The app didn't recognize my Motorola Moto G6 phone, even though my Windows 11 PC could. 2) Customer service only responded in late evening, so the resolution (using a WiFi connection) took 3 days to resolve. 3) If you choose the subscription plan, it's set to automatically renew. Just needed the app to erase one phone, so this had to be canceled. 4) Once the app recognized my phone, it aborted at least twice. Will I use MobiKin to erase my current phone, when the time comes? Cannot answer that now. Does a good job, but is it worth the headaches?