Poor service leads to loss of trust in brand.
Previously ordered the titanium band, which despite adding and removing links continued to pop open at the joints. Decided to go back to a magnetic band and 22 days after ordering it, it was still showing as waiting to be collected by the courier. Asked for a refund and I produced a screenshot of the tracking, showing that the courier hadn’t even collected it from them yet and they still refused a refund, claiming it had been delivered. Having decided that they are clearly delusional, I have claimed the funds back through a dispute with my credit card company. I won’t be touching them again.