Besides the horrendous service they lost irreplaceable items and they don’t care!!!!
Summary of experience for United Regions Van Lines: I got 3 quotes and looked for best reviews from moving companies. Talked to Matthew Reagan (sales) he nice and helpful with all my questions. I ask for gotchas and he made me feel secure. Decent quote, one company, no broker situation. Said he could get the furniture there fairly quickly. Talked about the 1 to 17 days and insurance. He said both should not be an issue (my first mistake) He also said he was my point of contact for the entire move. Pickup day, movers came 2 hours late and they showed up in a rental truck. I asked about why not the company truck and he said his was in the shop they wanted to get us going. They also laughed when they saw the stuff and said we were under bid the cost would be so much more. About 4K but we were stuck now. Had to pay with Zelle (my second mistake) The driver had me sign more paperwork asking when we wanted delivery. I said tomorrow. He said not possible I had to put at least 7 days out, he was confident the shipment would go straight there. He also talked me out of insurance said it was not necessary for the huge cost. Because of the care they were packing I didn’t purchase. I asked for copies of my paperwork and he said he would send that night. I took camera phone pictures JIC. The next day no paperwork, no call. I call Matthew (sales) who is going to be with me the whole move. He says now he can’t help me and passes me to customer support. Amanda (customer support) can’t help me because she doesn’t have the paperwork either. It’s Memorial Day weekend and she sends me a email at 2 pm saying I didn’t pay enough so our shipment won’t be processed. I try calling. No answer. We waited until Tuesday (even though they said they were working all holiday weekend). On Tuesday I talk to Phyllis, she also doesn’t know anything about the shipment but will call dispatch and call me back. Oh and remember the 1 to 17 days. It doesn’t start at pickup but at the date you said you wanted delivery. Fine, fine print. So the 7 days the driver made us change makes it 1 to 24 days. I called everyday for 3 weeks. My daughter, son in law, 1 and 4 year olds slept on an air mattress with no furniture. NO ONE ever gave me a status where the items were or any information until week 3 when Phyllis called and said furniture would be delivered Saturday. Exactly 24 days. A ratty old yellow truck not from the company shows up. Everything looked like it had just been thrown in. All boxes damaged, furniture damaged. Fireplace we payed extra for special handling for destroyed. There is missing furniture, and a missing box with irreplaceable memorabilia. I called to let them know and sent pictures right away. I spoke with Tina who said she would get back to me and Matthew…..Nothing still waiting on calls. Phyllis did call back once and said she was asking around and would call me. I hesitated making this review because I needed United Regions Van Lines to help us find the missing items. But they haven’t helped beyond telling me to file a report with 3rd party vendor for missing and damaged items.