Support agent was excellent!
Support agent was excellent! I've had a LOT of issues with the Westhost transition, and never received a response to my ticket that I created. This is incredibly frustrating. But, once I finally got through to a chat agent (after more than 3 hours waiting…), "Daniel N" was incredibly responsive, helpful, informative, and addressed my concerns perfectly. Westhost needs better processes around getting help - but should retain agents such as Daniel N, who are a huge benefit to your customers.