PENNY IS THE BEST!
My sister and I have been buying from MyFirstWig for close to two years now, and I have been faithfully purchasing from them ever since. I came across them on good ole Instagram. I was tired of going to physical stores, and not really enjoying the experience at those stores. So, I opted to try online which at first, I was hesitant about because, well it's online shopping. However, I soon gained the confidence in sticking with this way of shopping, and their company where I have been completely satisfied. If I wasn't such a private person, I would totally do the whole influencer promotion ordeal to advertise them. My wigs last me a good decent amount of time considering I tend to stick with the same look quite often. I also love the packaging and the effort that they make in knowing that you're purchasing from a genuine company. So, with that being said, I want to give an enormous thank you and appreciation for their customer service team, but especially to Penny. Last month, I had my wig stolen right after it had been delivered, and I was totally distraught because I'm taking it with me to Korea in about a week from now. I was beside myself and reached out to their customer service completely frantic because #1 it's theft, which is personally an invasion, but usually and understandably it takes them some time to go through the process of receiving the wig. I love how the company communicates every step of the way regarding the process up until the wig is delivered. However, when Penny reached out to me to get an update on my wig, that's when I realized I had never received it due to the theft. Unbeknownst to me, I had no idea that my wig had even arrived and within minutes it was stolen, but I was provided video footage a whole week later from my apartment manager. Penny was so compassionate and understanding. She urgently took it upon herself to open an investigation case with the postal office where I provided her the images of mail and package theft to coincide with my own investigation; and she has been so incredibly kind to replace my wig. Not only that, but Penny expedited my delivery with a requested signature because they know that I'm leaving the country soon. In fact, she was so diligent that it was actually delivered today earlier than expected as I was expecting it on Monday. Regretfully, I had already been running my errands before I received the delivery update, and I missed the delivery. Womp womp, I called the delivery company, and they confirmed the original date for Monday for my wig to be delivered, so I'll still get it on time! I digress, I am so grateful to Penny and everything she has done in making sure that I receive my wig and because of her as well as the rest of their team, I will remain a faithful customer. Thank you!!! UPDATE: I received my wig and I love it. I'm excited to try this new look especially for my Halloween costume. I would Usually have my wigs delivered to my office, but now that I know I can ask to have a signed delivery to my home I'll definitely be going with that option. They even added some additional hair shampoo and conditioner which is so accommodating. Any company that builds a rapport and takes care of their client-customer is a company for me! This company just keeps getting bonus stars.