Tastes bad, customer service not responsive
I purchased the fountain and a set of replacement filters. The fountain produces bitter plastic taste. I hoped that it would wash off with time, but it's been a month and it hasn't. I even tried filling it up with already filtered water and removing the “filtering balls,” and the taste is still bad. In addition, water often splashes outside of the fountain creating a puddle on the floor. This happens even if I don't fill it up completely. Per return instructions, I emailed the customer service over two weeks but never received a response. I sent a follow up email and have not gotten a response to that either.