Worst Nightmare By Shopee
Im a spender in shopee and at the same time im shopee affiliate as well. So what i did was buying and sharing only .. But today i got a big shocked by shopee .. I was having my massage and suddenly i was asked to login into my account which is around 10pm ,, i tried but there was a prompt stating that my account is limited and was asked to check my email , so upon opening email sent by shopee , it stated that my account has unusual activities in which i did not do anything at all . And my last purchased from shopee was in the evening.. and in the email , i was asked to appeal if i want my account back and so i did , provide the documents required by shopee . So after i submit an appeal to shopee , i seek help from shopee live agent to get answers why my account was limited and why im not able to login . I did ping a few live agent instead , and yes of course , who is not frustrated when one account is suddenly being limited without a proper and valid reasons, right ? So shopee live agent said , they need to check and will only get answers within 48hrs during business hours which is monday onwards as this issue happened is on Friday night , and obviously i cannot wait that long as i got tons of orders pending shipping and arrival to me, some is send to house and some is sent to shop , hence i need to always checked for updates where is my orders .. so i asked all of them to escalate this issue asap and treat it priority and utmost urgencies .. they acknowledge.. After an hour , i got email from shopee stating that my appeal has been rejected due to unusual activities which i do not know what it is . The email claims that shopee unable to reveal anything to me at all , in which i find it totally unfair as i was not doing anything at all when this account limitations is placed on me , and weirdly , it not only my account affected,, my husband and my friends account are affected and facing the exact same issues as mine and all was placed at the same timing .. So after reading this email , i was more furious and agitated .. so i chat with shopee live agent again .. as i want answers why is this happening to my account .. none of them could provide me any answers and keep saying "we have refer this to the relevant team and they are in the midst of checking" .. Seriously it taking way too long ... As per live agent , they (the relevant team) are in the midst of checking my account, i told them that i only got 1 number , 1 email which is both tag to this account and it being banned without any proper and valid reasons,, and i cant register or make new account at all , also this account , i still got cash in my shopee pay ,, my pending money from shopee affiliate which they are required to transfer to me , and also my tons of orders .. how m i going to monitor all these if im not able to access them at all ?? They replied only for my orders ,, which will still be delivered to me and if i did not receive it , shopee will refund me ,, but they did not reply me about my shopee pay cash which is in this account and my pending shopee affiliate cash which they are supposed to transfer to me . Since they did not reply , so me as a worried , frustrated frequent buyer , keep asking the same questions . And fyi , i did not chat with just 1 live agent , but a few , however there is this 1 live agent which is rude , as i was asking questions, she left the chat twice just like that ! My question to this agent Jory , is that bout my 1 number and 1 email only i have , i asked her since shopee banned my account, and these are the only ones i have , i cant used shopee anymore , and her replied was "WOW" !! She said "you can make a new one" .. I really hats off to this agent ... I have told her many times that i only have 1 of each , no others , and yet she still say that as if it just so easy to get another number and create another email ,, and to do all these , also need $$ and time consuming,, so upon seeing her reply like that which make me more furious, I replied her "make new number ?? U think i print money ?? Easy easy get new number ??" i have yet to finish my sentences and she just input "regarding this issue, thank u for your time , any further inquiries reach out to us again" ... She left chat just like that ,, which make more mad !! Im not trying to rude nor difficult but ya , who is not frustrated when suddenly one account is being banned for no reason ??? Again it not 1 account but many accounts affected and facing the same issues .. i do not know where to make complaint bout this .. i have been googling for hours but it doesnt lead to anywhere that could actually help and assist me to get back my account,, I do not know what i have done to shopee , i do not know where has gone wrong or what gone wrong and suddenly my account is banned by shopee .. Seriously my faith in shopee has gone due to this incident. We just want our account back 😭