terrible experience with customer support
absolutely loved my thermal printer but ended up losing the power cord so I went and spent the 24 bucks to get a new one after I arrived they only shipped me half of the item I've emailed them twice now and they have completely ghosted me can't even get my money back or the other part whatever you do don't lose your power cord or damage it if you do you're better off just buying a whole new printer or risk them sending you half then ghosting you