New Happy Customer!
Overall the purchasing process and customer service was great. The rep assigned to my purchase returned my emails whenever I had a question. My only critique involves the custom packing option I paid extra for. The diagram involved w. the packing option led me to believe the interior of my PC would be filled with enclosed foam packets to secure the video card. Instead, there was a single small packet that loosely fit under the card and didn't do anything to secure the card. Thankfully the PC works great, and I'm very happy with the system overall.