RUN! Stay away!
We ordered from this company a couple of times no issues. This year I order and they send me two order confirmations sent back to back and two orders came out of my checking account. I made one order. I went back and forth with their customer service rep and my husband called them. They would NOT work to rectify this issue. Why would I order that many filters?? I didn’t manually select two orders. I filed with the BBB. They make lane excuses and blame me. I tried to cancel the order. They told me they would stop the shipment and didn’t. Then came the issue with fed ex. All around bad bad bad crappy customer service. They type the emails making themselves look nice but they are not. I am on a very very limited income and had budgeted to have enough for ordering filters this year. I have a home improvement envelope that allows me to do this if I budget tightly. I am disabled and don’t have room for error. Thanks to THEM not cooperating and canceling one order or even for paying shipping for me to laid up and take this stuff to fed ex to ship back- I am limited now on funds to get medication that I need. Because of their haughty attitude and greed for money for an order that clearly wasn’t meant to be for a SECOND order- box of 12 filters- I have to do without in areas that I shouldn’t need to. Customer service sucks and this place sucks. I will never ever order from them again and should have read more reviews before we did. They clearly have no people skills, concern for others, or any kind of understanding. They are out for their money no matter how it affects others.