Trouble with shipping but Good follow up
Edit 3: The lens have arrived and are in great condition! My takeaway is that Pinky Paradise really stepped up with addressing my issue from initial interactions and I appreciate this greatly from them. The additional length of also opening up a case from them in addition to my own case with the shipping company truly showed me that they were taking steps to help make things right and I am confident in saying that I will continue to purchase lens from them. Edit 2: Pinky Paradise reshipped the contact lens. Thank you very much! The shipping company said that the driver did not take a picture to confirm delivery so are unable to confirm actual delivery, but Pinky Paradise is pulling through despite the shipping company mistake. Edit: Working with Pinky Paradise on resolving this now - thank you very much for reaching out to me! And I also believe they reached out personally to the shipping company as they have also reached out to me about this as well. Will continue to update review. I paid for express shipping and never received my contact lens. I reached out to the customer service team because I did not receive any emails from Pinky Paradise saying my package was out for delivery or that they had been delivered. I was then sent on a run around to the shipping company who claimed they delivered the package with no proof other than the “delivery person said so”. This was one of the most frustrating experiences ever and just poor customer support. No other company I’ve ordered from has had difficulty delivering a package to me. For the money I’ve spent including the express shipping, this has made me distrust them so much. I double checked my address and it is correct and I just felt no empathy from customer service. I definitely hope others never have to experience spending money on their products and never receiving them.