Exactly as advertised: this is the real deal.
The premise and the website appeared a little sketchy, but I bit the bullet and ordered the manual for a 2019 Subaru. It arrived on time and as promised, and downloaded without a hitch. Very useful info, archived on my computer where I can get to it whenever I like. The PDF file is nearly 8,000 pages, so it is completely impractical to print out -- but it has a hierarchical table of contents and is text-searchable. I'm sure I'll use it for many years to come. For common jobs like oil changes, YouTube is your friend -- but for anything outside the ordinary, there's nothing like having an official shop manual with the as-built specs, procedures, and part numbers. What you're buying is a *service* -- acting as your agent, they sign up to your manufacturer's maintenance subscription site, and "manually" (probably via script) download the entire service manual page by page, and collate it into a PDF that you can save. Part of your fee goes to paying the manufacturer for access to the information, so it's not piracy -- you are buying (via the pass-through to your car's manufacturer) the right to view and use the information in the manual, they just compile it into an easier-to-use form. The service is well worth it.