We create factory manuals for your exact car, using your VIN car number.
Written by the business, not verified by us.Factory-Manuals.com (factory-manuals.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 27% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-12.
Customer service is the worst I have ever dealt with; the language they use is totally inappropriate. The program by itself DOES NOT work! And they do not tell you that you need to download Acrobat Reader. I asked for a refund, and they treated me like I was some kind of Idiot. I do not recommend downloading this program. No one needs to deal with sarcasm.
They should disclose that you must pay for adobe acrobat to make their manual usable. By itself it is not searchable so effectively useless. There customer service was responsive when I inquired about getting a refund but they threatened me with being in breach of contract and insisted that free version of adobe would work. It in fact does not, you can get free trial for 7 days but then it's like at least $20 a month. The files are so large that you must get the paid version of Acrobat so that you can use the software to be able to edit and create a searchable tab for the file. The file itself has no table of contents or any sort of headings, etc. If you already pay for adobe it might be ok but not worth paying just to use this file. I just bought a used chilton manual off ebay that is way more useful. Wish I wouldn't have wasted the money on dowload.
Maybe some of their other manuals are different, but mine is total crap. There is no index, and worse, it isn't even searchable which makes it useless. Looks like a ton of stuff is missing. Like I'm going to wade through some 1100+ pages to find what I'm looking for.
Very very poor service, well actually no service and just a scam site. 14th of June I paid for a manual. After a week, plenty of time considering they say 1-3 days to be completed. I have left 5-6 emails through all their email addresses and even tried to ring three times with not one response at all. Trying for a refund but , to no avail as I can’t even get a reply from this pathetic company. Don’t even bother people, there are better manuals from all their reviews I have now read. Amateurs
Most of the text is not searchable. I wanted to replace a negative battery cable, my vehicle has 2 heavy gauge leads they go into a sealed harness, I bought the manual to see where they went so that I could replace it. Not in the manual at all, 13,000 pages of pictures and unsearchable text, no index. Save your money and buy from someone else!
I sent three emails, 2 phone calls, NO RESPONSE. I would not refer anyone to this company. No customer service, no reaction of any kind. Why bother? Marcy P
Scam, they provide generic rubbish you can get anywhere and charge a lot and despite the guarantee they will not refund even when the info is not what was advertised. AVOID!!!
I would rate this a zero however it is not an option. Terrible customer service. Don't use this company for your downloads. I attempted to download a file for my Audi A6 and download failed. I attempted to make it right with Chris Winfrey asking for a refund as I was not able to download/use the product. He was rude, arrogant and not at all helpful. I had no choice but to dispute it with my credit card company.
We have no idea who Chris Winfrey is. We ask you, politely, to check what exactly the website you order is. This Trustpilot account is for Factory-Manuals.com
The level of customer service I experienced was exceptional. When I lost access to my manual due to a corrupted file, the response was immediate and my replacement was handled quickly and professionally. Beyond that, the manual itself has proven to be an invaluable resource. It provides comprehensive information for both general maintenance and more involved repairs, which has been critical for my relatively new vehicle that already has high mileage and is no longer under warranty. Today’s vehicles are increasingly complex, but with this manual and a solid foundation of mechanical knowledge, it gives you the confidence and capability to take on repairs yourself—saving a significant amount of money compared to going to a shop. I would highly recommend this to anyone looking to better understand and maintain their vehicle.
I hadn't been able to find a manual for the 2018 Kia Soul at all prior to finding this site. The process is a tad bit more involved than buying a paper manual because they need the VIN, but all in all, I am very happy to not have to brows forums with my fingers crossed to find the information I need.
I received corrupted data that Adobe won’t open with corrupted data warning & on top of that no one from the company will respond to the 3 emails I sent to them . None of the numbers I found on the site work. I purchased the manual hoping they were genuine but my first sign of a scam was was seeing the word TIRES spelled TYRES
Contains a lot of unnecessary information not specific to my vehicle.- a collection of over 4000 pages that I find a bit difficult to follow. The diagrams are barely visible, made with thin lines at 20% gray.
After hours of research on the web this company stood out as the best aftermarket choice for my Maintenance and repair needs.I cannot express enough how thank full I am to have purchased this one.
The manual I received was authentic and complete. The service was quick and well organized. The download went smoothly and the manual is now on my PC... ready to print whatever page I need when I need it! Thank You Factory-Manuals!
Amazing service, my VIN specific manual was ready in about 12 hours, 4900 pages of detailed information including photos on everything you need, car is 3 years old and this information is not easy to find. Totally worth the price.
I ordered a manual - but unfortunately they were unable to supply it - because of a change by the manufacturer. However - they then refunded me with out me querying anything - so I believe that shows they are an honourable company that will serve you well - hence the perhaps suprising five stars. Cheers.
FM.com was very helpful and responsive in getting a great factory service manual to me. The manual uses many internal links. When a page refers to another page or process, you just click the link, and there is the referenced material. If you've ever used a paper manual full of bookmarks, you know how handy these links can be. I had three classes of links that weren't working in my manual. They all had to do with wiring. FM was very responsive to my emails and provided all the linked information to me. When things don't go perfect on the first go, is when you find out what kind of a seller you are dealing with. FM did a super job getting my manual complete, and always responded quickly to my emails. Next, I am going to replace my paper Lexus RX manual, all six volumes and 30 lbs. of it. Great Job Factory-Manuals.com
Great, fast and friendly support. Fast delivery of the manual for my car. Highly recommended
I’m very happy with the product, thank you.
I checked that Factory manuals could produce an RH drive manual, and the answer was yes from Steve. I paid the fee, gave them the Vin and the manual was produced, which I downloaded. A check of the manual shows that it is 50% LH drive. The person in customer service (Steve) tries to belittle the customer and possibly does not understand the difference between LH drive and RH drive in relation to component location. The wiring diagrams are mainly for an LH drive car where page and connector locations do not exist (the wiring diagram would indicate a page where the connector is, but it relates to LH drive diagrams). The front suspension and steering show LH drive vehicles. Steve indicates that this comes from the dealership; if so, they should be able to get the correct RH drive modules. All I want is the correct modules, which Factory Manuals do not wish to provide. This company may be alright for LH drive vehicles, but is definitely not suitable for RH drive vehicles. I would not recommend this company based on the manual I received and the lack of customer service.
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