Misleading inventory availability and tedious refunds
I would not order from GoVets again due to badly managed inventory systems and refund protocols that are flawed. Not sure if this company intentionally designs these business processes so that a certain % of customers forget and never get their refunds. It's ridiculous that GoVets never once proactively reached out to me about my order and that I had to initiate contact every tedious step of the way. Here is my order experience: 5/20 - ordered some "in stock" parts 6/3 - I initiated contact with customer support for a status update, was told parts are back-ordered with est ship date of 6/12 6/17 - With no word from GoVets, I again reached out to customer service, now told manufacturer ship date is 7/3 6/20 - I decided to cancel my order, after reading about similar bad experiences from other customers. I was told I would receive a refund in 7-10 business days. 7/5 - Having missed the refund window, I once again contacted customer service, and they needed to "escalate" my issue to "accounting." Apparently processing a refund requires some special approval? 7/9 - I finally got a refund notification email, and my refund hit my credit card a few days later. Meanwhile, I ordered the exact same parts from a different website on 6/20 (a website that sources from the same manufacturer), it shipped within 2 days, and I received it 6/28. Playing games with misleading inventory availability and delaying refunds to make customers jump through hoops reeks of shady business practices.