GoVets is the nation's largest veteran-owned online super store with millions of products across thousands of brands across the following categories:Industrial Products (Maintenance, Repair and Operations)Information TechnologyOffice SuppliesMedical and HealthMore.Proceeds from each sale go towards veteran non-profit causes of national significance. Our customers include Patriotic Citizens, Businesses, Enterprises, Healthcare providers, Academic Institutions and Government (Local, State and Federal).Availability: You can shop on GoVets.com anytime and our business hours of operations are Monday-Friday from 9AM-5PM ET. For support, we always recommend customers reach out to our Chat Team during regular business hours. We are looking for valuable feedback, new product ideas, feature enhancements and even non-profit causes that you would like to see on GoVets in the near future. We are committed to focus on customer service and provide the features and user experience that our customers are looking for while always staying focused on our mission of supporting Veteran Businesses and contributing to Veteran Non-Profit causes of National significance.Additional Resources: BlogLoginMy OrdersMy AccountReturn PolicyTerms of UsePrivacy PolicyPromotions & Promo CodesFrequently Asked Questions
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Is GoVets legit?
GoVets (www.govets.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 76% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-28.
Disgusted by staff behaviour - very rude receptionist. When people visit a vet, they should be treated with respect and some empathy. If you cannot do those things maybe don't work as a first point of contact in such a sensitive environment where alot of people's days are probably already going bad.
Reply from GoVets2026-08-12
Hi - It seems you posted this review about GoVets UK. This is GoVets.com in the USA. I'm sorry to hear about your experience, but just want to make it clear it with a different organization. I recommend you take this post down and post it on their TrustPilot site. Thank you for your understanding.
Very disappointing experience. Their website states that customers will not be charged for canceled or backordered items, yet I was charged anyway. I've been contacting customer service for over two months, going back and forth trying to get my refund, and the issue still hasn't been resolved.
The company claims that a refund was issued, but I never received it. I even offered to provide my credit card statement to show that no refund was ever credited to my account, but the issue remains unresolved.
The lack of communication and failure to honor their stated policy has been extremely frustrating. I expected much better customer service, especially after being a loyal customer for over three years. Unfortunately, this experience has cost them my business.
I hope they improve their customer service and refund process so that other customers don't have to go through the same frustrating experience.
Reply from GoVets2026-08-17
Thank you for sharing your feedback. We’re sorry to hear about the frustration you’ve experienced, especially given your history as a GoVets customer.
We would very much like the opportunity to investigate this, but unfortunately, we’re unable to identify the order or account associated with this review based on the information provided. Please contact our Customer Support team and reference this Trustpilot review, along with your GoVets order number, so we can review the transaction and determine exactly what occurred.
There are several reasons why a refund may not appear as expected. For example, an order authorization may have been mistaken for a completed charge, a refund may have been processed back to a different payment method or account associated with the original transaction, or there may be a delay between the date a refund is issued and when the financial institution posts the credit. In other cases, a transaction may require additional research with our payment processor or the issuing bank.
We also want to clarify that canceled or backordered items should be handled in accordance with our applicable order and payment policies. If something did not occur as expected in this case, we want to understand why and address it appropriately.
Please reach out to us with your order number and the relevant transaction details. If necessary, we can review the payment and refund records associated with the order and provide additional transaction information that may assist your financial institution in locating the credit.
We appreciate you bringing this to our attention and hope you’ll give us the opportunity to investigate and help resolve the matter.
— The GoVets Team
Warehouse canceled order twice, one month later, no refund
I purchased an item from this online store. When it did not arrive, and I did not have a tracking number within a reasonable amount of time, I contacted them. They found out the order had been canceled by the warehouse, but nobody told me. I asked for a refund. I learned it would be several weeks before I could get a refund. Instead, they ask if they could have another chance to fill my order. I said yes. The next day I received an email telling me the warehouse again canceled my order and that I would receive a refund. One month later, I still have no refund. I am now disputing the transaction with my bank. Also, the charge was to a cigar shop on my credit card, so I’m not sure what’s up with that.
Ordering process is difficult and lengthy. Shipping is extremely slow causing me to cancel order. Cancelled order 3 day after placing but still got charge for order. Trying to get a refund is proving to be very challenging. Customer service is non existant. Might have to do cc charge back.
About my exciting 10 notebook binders purchase with GoVets
I don’t offer reviews on every single item purchased. (Who has time for that?) … But,I’m thankful that the notebook binders were available at a considerably lower price than other companies!
Terrible experience – inconsistent advice, poor communication, and unacceptable behaviour
I am extremely disappointed with the care and communication at Govets.
My puppy Darcy was first seen on 4 February 2026 due to pooing blood. We returned on 6 February because there was no improvement. At that appointment, one vet told us the situation was serious and advised X-ray and fluid injections. We explained that Darcy had very recently undergone anaesthesia for a tooth removal, so we wanted to hold off on further anaesthesia for the moment. The vet then clearly advised us to return on Monday for a stool (poo) test to check whether giardia was still persistent. We made this booking immediately.
When we returned on 9 February, a different vet saw us and said they had “never ever” advised a stool test. Despite my insistence, he gave several contradictory and concerning explanations:
1. He said it was written in a “textbook” that Panacur must be given for 10 days before retesting – which directly contradicts why we were told to come back on Monday for the poorest in the first place.
2. He suggested this may have been due to my “English problem”, despite me having lived in this country for years. He then spoke privately to my boyfriend (who is English) after I left the room and asked whether he could UNDERSTAND him BETTER. This was deeply inappropriate and offensive.
3. The receptionist was very kind and offered to ask the vet to speak with the previous vet to clarify the situation. He REFUSED, saying the previous vet was on holiday.
4. At 6:45pm (after we had already been there over 1.5 hours, with the clinic closing at 7pm), we were told that if we “really, really” wanted the test, it COULD be done, but he claimed he was only trying to “save us money.”
5. He explicitly said he had “looked it up ONLINE”, which is alarming to hear when your puppy has been pooing blood for almost a week.
To make matters worse, he then prescribed another 5 days of Panacur and told us to come back in 7–10 days!! As we were leaving, he suddenly changed this to 10–14 days !! When I questioned the inconsistency, he said it was “fine” to come back anytime between 7–14 days???
At this point, I was completely shocked. The advice changed repeatedly within the same appointment, while my puppy continued to pass bloody stools. There was no clear plan, no accountability, and no urgency for a visibly unwell animal.
This experience showed a lack of professionalism, consistency, respect, and clinical confidence. I have completely lost trust in this practice and would not recommend it to anyone who expects clear communication and reliable veterinary care—especially in serious situations.
On December 8th I purchased a Rotary joint from Go Vets , on December 9th I received an email (attached) stating my order was estimated to ship by 12/22/2025. On Jan 6th after no communication from Go Vets I reached out via phone and spoke to a woman (did not give a name) she placed me on hold, and returned saying my order would not ship until May. I stated there was no communication with me regarding the change in date. She responded rudely stating that the warehouse notified me and her (No idea what that means) that the order was shipping in May. I explained that the only email I received was on 12/9 and that stated 12/22. Her response was "I am not going to go back and forth with you." Not a single apology, just dismissive and rude. I then stated I would like a refund. Her response again very rude was "ok have a nice day" I asked for some type of confirmation of the refund and she responded no. I then asked to speak to a manager or supervisor, to which she disconnected the call. Every call since has been sent to voicemail and no return calls. This company took over $2000 from me and will not refund or give any type of update. Terrible business.
Reply from GoVets2026-01-12
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating unexpected delays and changes to order timelines can be, and we regret the inconvenience this situation caused.
That said, after reviewing the call internally and speaking with the team involved, the interaction as described in your review does not align with how the conversation was documented or with the conduct we expect—or have observed—from the support representative you spoke with. While we fully acknowledge that the situation itself was frustrating, our internal review does not support the characterization of the interaction as it has been presented here.
Regarding the order itself, the initial ship date provided was an estimate based on information available at the time of purchase. Unfortunately, our manufacturing partner later communicated an unexpected delay, which was not received as early as we would have liked. We regret that this updated information was not communicated sooner.
Following your request, the order was successfully canceled with the supplier, and your refund is now being processed back to your original payment method. Depending on your financial institution, it may take several business days for the credit to appear.
We appreciate your feedback and are continuing to review internal processes to improve communication and ensure a better experience for our customers going forward.
— GoVets Support Team
I am a disabled veteran and ordered a wheelchair carrier that was listed on your website as in stock. It has been three months and still no delivery of the carrier which I have paid for.
Reply from GoVets2026-01-12
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how important timely delivery is—especially for accessibility-related equipment—and we regret the frustration this situation caused.
After reviewing the order history, your purchase did initially include an estimated ship date based on the supplier information available at the time of checkout. Unfortunately, the item was later affected by supplier backorder delays, which extended the expected delivery timeline beyond what was originally anticipated. We acknowledge that these delays are disappointing and not ideal.
Our records show that we did respond to your inquiry regarding the status of the order and later processed your cancellation request once it was submitted. The order was successfully canceled with the supplier, and the refund process has been initiated in accordance with our standard procedures. Depending on your financial institution, it may take several business days for the credit to fully appear.
We sincerely apologize that this experience did not meet expectations. We are continuing to review our communication and supplier-update processes to reduce delays and improve clarity for customers in similar situations.
If you have any remaining questions or need further assistance, our support team remains available and willing to help.
— GoVets Support Team
Horrible company
Placed order 8/20, emailed and called to check on shipping with no answer. 11/4 finally got someone on phone. Said we will receive discount and then said they can not deliver and never notified us. Put us in trouble with the end user who needed this.
Reply from GoVets2025-11-11
Dear Mr. Compton - we're sincerely sorry that your $129 order for Filters could not be fulfilled due to the discrepancy in the quantity ordered vs. what was required by our supplier. To clarify, your order was placed on 10/20/25, not 8/20/25. We have asked that you update your review accordingly so it doesn't get flagged and removed. If you'd like to purchase this this item at the required min quantity, we can offer a discount for your inconvenience. Sincerely sorry about the mishap. We try to make sure all of our customers, particularly business and government customers are happy with their experience on GoVets, so this is truly unfortunate. Have a great day - GoVets
I am very disappointed with my experience with GoVets. I purchased an item that arrived damaged, and it took me almost a month just to reach someone from customer service. When I finally got in touch, they requested proof of the damage, which I provided promptly with several pictures.
Despite clearly stating that I wanted a refund (not a replacement), GoVets sent me a replacement item without my consent. When I tried to escalate the issue, it took another month to reach a supervisor. Unfortunately, the supervisor, Lillian, ended the chat without listening to my explanation or offering any real assistance.
This entire process has been extremely frustrating and unprofessional. Communication is slow, and customer care seems to disregard customer requests entirely. I will not be ordering from GoVets again, and I hope they take serious steps to improve their customer service and respect their customers’ choices.
Reply from GoVets2025-11-03
Thank you for sharing your experience - I’m truly sorry for the frustration and delays you’ve encountered. This is not the level of service we aim to provide, and I appreciate the opportunity to address it.
After reviewing your case, I want to clarify a few things transparently: the replacement item was shipped by our supplier before your refund request was received. While the intent was to resolve the issue quickly, I understand that this was not the resolution you asked for, and I apologize for that misstep.
We are now actively working to process a full return and refund for your order. I know this has taken far too long, and I appreciate your patience as we finalize this.
Your feedback is being taken seriously - we’re using it to improve how we handle escalations and ensure customer preferences are honored the first time.
If you have any further questions or would like direct assistance, please don’t hesitate to reach out to me at [email protected].
Sincerely,
Alina Sylvester
Account Executive, GoVets
Thanks for the review!
We’re glad you were happy with the fast delivery and pricing. We appreciate your business and look forward to helping you again.
— GoVets Team
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