I am very disappointed
I am very disappointed with my experience with GoVets. I purchased an item that arrived damaged, and it took me almost a month just to reach someone from customer service. When I finally got in touch, they requested proof of the damage, which I provided promptly with several pictures. Despite clearly stating that I wanted a refund (not a replacement), GoVets sent me a replacement item without my consent. When I tried to escalate the issue, it took another month to reach a supervisor. Unfortunately, the supervisor, Lillian, ended the chat without listening to my explanation or offering any real assistance. This entire process has been extremely frustrating and unprofessional. Communication is slow, and customer care seems to disregard customer requests entirely. I will not be ordering from GoVets again, and I hope they take serious steps to improve their customer service and respect their customers’ choices.