terrible service
On December 8th I purchased a Rotary joint from Go Vets , on December 9th I received an email (attached) stating my order was estimated to ship by 12/22/2025. On Jan 6th after no communication from Go Vets I reached out via phone and spoke to a woman (did not give a name) she placed me on hold, and returned saying my order would not ship until May. I stated there was no communication with me regarding the change in date. She responded rudely stating that the warehouse notified me and her (No idea what that means) that the order was shipping in May. I explained that the only email I received was on 12/9 and that stated 12/22. Her response was "I am not going to go back and forth with you." Not a single apology, just dismissive and rude. I then stated I would like a refund. Her response again very rude was "ok have a nice day" I asked for some type of confirmation of the refund and she responded no. I then asked to speak to a manager or supervisor, to which she disconnected the call. Every call since has been sent to voicemail and no return calls. This company took over $2000 from me and will not refund or give any type of update. Terrible business.