Very disappointing experience
Very disappointing experience. Their website states that customers will not be charged for canceled or backordered items, yet I was charged anyway. I've been contacting customer service for over two months, going back and forth trying to get my refund, and the issue still hasn't been resolved. The company claims that a refund was issued, but I never received it. I even offered to provide my credit card statement to show that no refund was ever credited to my account, but the issue remains unresolved. The lack of communication and failure to honor their stated policy has been extremely frustrating. I expected much better customer service, especially after being a loyal customer for over three years. Unfortunately, this experience has cost them my business. I hope they improve their customer service and refund process so that other customers don't have to go through the same frustrating experience.