Customer service is a blackhole that goes nowhere
Me and another coworker had ordered from Toolots before and got prompt delivery of our orders. When I had to replace a piece of equipment, I ordered it again from them. This was April 4, 2024. Each week afterwards I would call to ask for an update since I had not received my order. I was repeatedly told the warehouse was being moved and they needed to get an update from the warehouse. After 2 months I decided to cancel the order. Since canceling the order, I call each week to ask for an update on getting my refund since I have not received it. Each time I am told they need to check with the finance/accounting department and I will get an email with an update. It has been almost 2 months since I canceled the order and I have not been refunded the $767.99.