Site down for weeks and they didn't honor their uptime guarentee
They did an update to their system without asking or telling me. It broke all my sites and required me to do a bunch of DNS updates to accommodate their changes, which ended up resulting in weeks of downtime. They refused to refund any of it under their uptime guarantee, even though it was their change which took my site down. They only refunded the remaining time on my contract after I cancelled. (which is obviously nothing anyway compared to all the costs associated with my sites being down for so long) Their client-escalations email address replied "Refunds can only be issued in the first 30 days of purchase, this is outlined in our refund policy: [link to refund policy] ... This complaint will now be closed and no further action will be taken." having completely ignored the downtime they called or their supposed downtime guarantee